Overview
SouthernCare, located in Youngstown, Ohio, is dedicated to providing compassionate end-of-life care as part of the Gentiva family of hospice, palliative, and home health providers. Their mission centers around surrounding patients and their families with comprehensive physical, emotional, and social support during challenging times, ensuring that they can live with dignity and grace.
Services & Support
SouthernCare offers a range of services tailored to meet the needs of patients with life-limiting illnesses. Their team includes physicians, nurses, social workers, hospice aides, and chaplains who work collaboratively to provide holistic care. Key services include 24-hour nursing, symptom management, emotional support, spiritual care, and bereavement counseling for families. They also provide respite care to support family caregivers, allowing them time to recharge.
Care Approach & Staff
The care team at SouthernCare is noted for their compassion and responsiveness. Families have expressed gratitude for the attentive and kind nature of the staff, highlighting the strong relationships that develop between caregivers and patients. Social workers play a vital role in ensuring that both patients and their families receive the emotional support they need, while chaplains offer spiritual care and comfort during difficult times.
Who They Serve
SouthernCare primarily serves patients with life-limiting illnesses, including those with conditions such as end-stage heart disease, COPD, Alzheimer’s disease, and ALS. Their services are designed for individuals who have a life expectancy of six months or less, providing them with the necessary support to navigate their healthcare journey.
What Families Say
Families frequently commend SouthernCare for the exceptional care provided by their team. Many reviews emphasize the compassion and dedication of the staff, with specific mentions of how caregivers have made a positive impact during difficult times. Families appreciate the thoroughness of the care plans and the emotional support offered, which has helped them feel more at ease during their loved ones’ end-of-life journeys. However, there are concerns regarding the management and office staff, with some families noting a need for improvement in these areas.
Room for Improvement
While the care provided by the staff is highly praised, some families have expressed concerns about the office management and staff retention, noting that they encountered frequent changes in caregivers. Feedback indicates that improved management practices could enhance the overall experience for both patients and their families.
Summary
SouthernCare in Youngstown, Ohio, is committed to delivering compassionate hospice care that addresses the physical, emotional, and spiritual needs of patients and their families. With a dedicated team that includes nurses, social workers, and chaplains, they strive to create a supportive environment during challenging times. While families have shared overwhelmingly positive experiences regarding the care received, attention to management practices could further enhance the service.
