Overview
Comfort Keepers of Youngstown, OH, located in Youngstown, Ohio, provides in-home care services aimed at helping seniors and disabled individuals maintain their independence and comfort. Their caregivers travel to clients’ homes to offer a range of services, including personal care, companionship, and specialized support for conditions such as Alzheimer’s and Dementia. Despite their stated commitment to quality care, feedback from families highlights significant concerns about the professionalism and reliability of the service.
Services & Support
Comfort Keepers offers a variety of in-home care services tailored to individual needs. These services include elderly care, companion care, respite care, and specialized care for those with cognitive impairments. The agency emphasizes creating custom care plans to meet the unique requirements of each client, ensuring that they receive the necessary support for daily living activities.
Care Approach & Staff
While Comfort Keepers promotes its caregivers as experienced and compassionate, reviews indicate a troubling pattern regarding staff professionalism. Some families reported negative interactions with management and caregivers, describing instances of rudeness and unprofessional behavior. Concerns were raised about the reliability of staff, with reports of caregivers failing to show up or not providing the promised level of service.
Who They Serve
Comfort Keepers primarily serves seniors and disabled individuals in need of assistance with daily living activities. Feedback suggests that while some clients have had positive experiences with specific caregivers, others have faced challenges related to service consistency and staff conduct.
What Families Say
Reviews from families reflect a mixed experience with Comfort Keepers. Some clients praised individual caregivers for their kindness and dedication, while others expressed frustration with the overall management and reliability of the service. Complaints included issues with scheduling, lack of communication, and instances of caregivers not fulfilling their responsibilities.
Room for Improvement
Multiple reviews highlight a need for improvement in staff training and management practices. Families noted that some caregivers exhibited unprofessional behavior, and there were complaints about the handling of customer concerns by management. Enhancing communication and ensuring consistent staffing could help address these issues.
Summary
Comfort Keepers of Youngstown, OH, offers a range of in-home care services designed to support seniors and individuals with disabilities. While some families have had positive experiences with individual caregivers, significant concerns about the professionalism of the staff and management practices have been raised. Families considering this service may want to weigh these factors carefully when making their decision.
