Overview
SouthernCare, located in Wintersville, Ohio, is dedicated to providing compassionate end-of-life care as part of the Gentiva family of hospice and home health providers. The organization focuses on supporting patients and their families facing terminal diagnoses by offering physical, emotional, and social support to enable them to live with dignity and grace during challenging times.
Services & Support
SouthernCare offers a range of services designed to assist patients and their families, including 24-hour nursing, symptom management, and compassionate hospice care. The team works closely with families to create personalized care plans that address specific needs. In addition to medical support, SouthernCare provides emotional support through professional grief counseling and spiritual care, ensuring that families have the resources they need to cope with their emotions during this difficult time.
Care Approach & Staff
The care approach at SouthernCare emphasizes a holistic view of patient support, addressing physical, emotional, and spiritual needs. The dedicated team includes physicians, nurses, social workers, hospice aides, and chaplains who collaborate to provide comprehensive care. Families have noted the staff’s knowledge, friendliness, and compassion, often describing them as caring individuals who treat patients like family.
Who They Serve
SouthernCare serves patients with life-limiting illnesses, including those with conditions such as end-stage heart disease, COPD, Alzheimer’s disease, and ALS. The hospice care is appropriate for individuals with a life expectancy of six months or less, ensuring that they receive the necessary support during their final days.
Room for Improvement
While many families have shared positive experiences with the care provided by SouthernCare, there have been reports of service inconsistencies. Some families have expressed dissatisfaction with specific aspects of service delivery, such as the provision of equipment and communication during critical moments. This feedback indicates an area where the organization could enhance its operations to better meet family needs.
Summary
SouthernCare in Wintersville, Ohio, is committed to delivering compassionate hospice care, focusing on the holistic needs of patients and their families. With a dedicated team of professionals, they offer a wide range of services including emotional and spiritual support. While many families appreciate the care provided, there are opportunities for improvement in service delivery that could enhance the overall experience for those they serve.