Overview
Rae Ann Suburban Nursing and Rehabilitation, located in Westlake, Ohio, offers a range of services including rehabilitation and skilled nursing care. With a history spanning 45 years, the facility aims to provide a supportive environment for individuals recovering from surgeries or managing chronic conditions. They have been recognized multiple times by U.S. News & World Report for their commitment to healthcare excellence.
Services & Support
The facility provides comprehensive services, including physical therapy, occupational therapy, and skilled nursing care. Their rehabilitation team focuses on recovery from surgeries and accidents, ensuring residents receive the necessary support for their health needs. Rae Ann also offers memory care and assisted living options, catering to a variety of patient requirements.
Care Approach & Staff
While some families have praised the caring nature of the nursing staff and aides, there are significant concerns regarding staff responsiveness and communication. Reports indicate that families often face delays in receiving assistance, particularly when using call lights. Additionally, there have been instances where staff interactions were perceived as disrespectful, highlighting a need for improved training and oversight.
Who They Serve
Rae Ann Suburban serves a diverse population, including those recovering from surgery, individuals requiring long-term skilled nursing care, and residents with memory-related conditions. The facility aims to create a warm and welcoming atmosphere for all its residents.
Living Options & Amenities
The facility features spacious private accommodations and common areas designed for comfort, including a bright dining room, sunroom, and an enclosed outdoor courtyard. However, some reviews express concerns about the cleanliness and upkeep of shared spaces, which may affect the overall living experience.
What Families Say
Feedback from families is mixed. Some have expressed satisfaction with the compassionate care their loved ones received, while others have reported serious issues related to staff responsiveness and patient care quality. Specific complaints include inadequate attention to medical needs and unsatisfactory conditions in shared bathrooms. Positive remarks highlight the helpfulness of certain staff members, particularly in rehabilitation contexts.
Room for Improvement
Several reviews indicate a need for improved communication between staff and families, as well as better responsiveness to residents’ needs. Concerns about cleanliness and the treatment of residents have been raised, suggesting that management should address these issues to enhance the quality of care provided.
Summary
Rae Ann Suburban Nursing and Rehabilitation offers a variety of services focused on rehabilitation and skilled nursing care. While the facility has received recognition for its healthcare standards, feedback reveals significant concerns regarding staff responsiveness and patient care. Families considering this facility may want to visit and assess the environment and staff interactions to ensure it aligns with their expectations for care.
