Overview
Brookdale Westlake Village, located in Westlake, Ohio, is a continuing care retirement community that offers a range of living options and levels of care, including independent living, assisted living, memory care, and skilled nursing. The community is designed to support seniors at all stages of life, promoting wellness and independence while providing necessary assistance.
Services & Support
The facility provides a variety of services aimed at enhancing the quality of life for residents. This includes access to social worker support, rehabilitation services, and a range of dining options. Residents can enjoy a variety of activities, fostering a sense of community and engagement.
Care Approach & Staff
While some reviews highlight the friendly atmosphere and caring staff, there are significant concerns regarding the quality of care provided. Instances of delayed assistance, particularly in the assisted living and memory care units, have been reported. Families have expressed dissatisfaction with the responsiveness of care aides, particularly during critical times, leading to serious concerns about resident safety and comfort.
Who They Serve
Brookdale Westlake Village serves a diverse population of seniors requiring varying levels of care. This includes those needing independent living, assistance with daily activities, memory care, and skilled nursing. The community aims to provide a supportive environment for seniors and their families.
Living Options & Amenities
The community offers a range of living options, including apartments that residents find comfortable and safe. However, there have been mixed reviews about the cleanliness of shared facilities, such as laundry rooms, and the overall maintenance of the campus.
Dining & Activities
Residents have access to a variety of dining options, though some have noted inconsistencies in food quality. Activities are available to engage residents, creating opportunities for social interaction and community involvement.
Clinical Services & Rehab
Brookdale Westlake Village includes a skilled nursing facility that has received positive feedback for its rehabilitation services. Families have praised the professionalism and attentiveness of the nursing staff, particularly in the context of recovery from surgeries.
Room for Improvement
Multiple reviews indicate a need for improvement in staffing levels and response times to resident needs. Instances of inadequate assistance and unsupervised residents have raised concerns about safety and care standards. Families have urged prospective residents to remain vigilant and engaged to ensure their loved ones receive the necessary care.
Summary
In summary, Brookdale Westlake Village offers a comprehensive range of services for seniors, with the potential for a supportive community environment. However, families should consider the reported challenges regarding care responsiveness and facility maintenance when evaluating this community for their loved ones.
