Overview
Buckeye Terrace Rehabilitation and Nursing Center, located in Westerville, Ohio, is a facility that offers skilled nursing and rehabilitation services. With a capacity of 70 beds, the center aims to provide a warm and welcoming environment for its residents. They offer a range of services including short-stay skilled care, physical therapy, occupational therapy, and respite care, focusing on meeting the healthcare needs of their residents with compassion and dedication.
Services & Support
The center provides a variety of personalized care services, including skilled nursing, rehabilitation therapies, and social worker support. Residents have access to physical therapy, occupational therapy, and speech and language therapy, designed to aid recovery and improve quality of life. However, feedback from families indicates significant concerns about the management and overall cleanliness of the facility.
Care Approach & Staff
While some reviews highlight the dedication of certain staff members, particularly social workers, there are numerous reports of inadequate care and poor communication among staff. Families have expressed concerns about the staff’s ability to respond to residents’ needs, particularly during night shifts when oversight appears to diminish. The management has also been criticized for not addressing issues effectively, leading to a lack of trust among residents and their families.
Living Options & Amenities
Residents have reported that the facility is not well-maintained, with cleanliness being a recurring issue. Complaints about unpleasant odors and pest problems, including roaches, have been noted. The environment is described as uninviting, with some residents feeling unsafe due to the conditions present in the facility.
What Families Say
Feedback from families is mixed, with some praising individual staff members for their compassion and care, particularly social workers. However, a significant number of reviews express dissatisfaction with the overall management and quality of care, citing issues such as neglect and poor communication. Many families have voiced strong concerns about the facility’s cleanliness and the safety of their loved ones.
Room for Improvement
There are numerous areas for improvement at Buckeye Terrace. Families have highlighted the need for better management practices, improved staff training, and a more responsive care approach. Cleanliness and maintenance of the facility are also critical areas needing attention to ensure a safe and healthy environment for residents.
Summary
In summary, Buckeye Terrace Rehabilitation and Nursing Center offers essential rehabilitation and nursing services in Westerville, Ohio. However, the facility faces significant challenges related to management, cleanliness, and staff responsiveness. While some staff members are recognized for their dedication, the overall feedback suggests that families should thoroughly evaluate the care environment before making decisions regarding their loved ones’ placement.
