Overview
Scarlet Home Health Care, located in Westerville, Ohio, is a Medicare-Certified agency focused on improving the health and independence of seniors. With over 40 years of experience, the agency is dedicated to helping clients achieve their personal goals and maintain their independence in the comfort of their own homes.
Services & Support
Scarlet Home Health Care offers a range of in-home services, including physical therapy and occupational therapy. The agency emphasizes a patient-focused approach, aiming to provide high-quality care tailored to the individual needs of each client. Many families have reported positive experiences with the therapists, noting their professionalism, kindness, and ability to foster independence.
Care Approach & Staff
The staff at Scarlet Home Health Care is described as compassionate and dedicated. Clients have expressed appreciation for the nurses and therapists, highlighting their empathetic nature and professionalism. One reviewer noted that the home care nurse had a great personality and was both kind and caring. The commitment to patient care is further reflected in the agency’s focus on maintaining a work/home balance for its employees, which is seen as beneficial for clients.
Who They Serve
Scarlet Home Health Care primarily serves seniors, including those with specific needs such as dementia. Families have expressed the importance of communication regarding their loved ones’ care, indicating a desire to be involved in the therapeutic process to better support their family members at home.
Room for Improvement
While many clients have praised the quality of care, there have been mentions of communication challenges, particularly at the beginning of the service. Some families noted delays in initial contact from the agency, which could be an area for improvement.
Summary
Scarlet Home Health Care in Westerville, Ohio, is a well-regarded agency known for its compassionate staff and commitment to patient independence. With services including physical and occupational therapy, the agency aims to provide personalized care that meets the unique needs of seniors. While there are strengths in the quality of care, enhancing communication could further improve the overall experience for families.
