Overview
Perfect Hands Health Care Group, located in Westerville, Ohio, is a home health care provider dedicated to supporting recovery and easing daily challenges for seniors and individuals with mobility issues. They offer a wide range of services designed to provide care in the comfort of clients’ homes.
Services & Support
The agency provides various home care services tailored to meet the diverse needs of clients, including older adults and people with disabilities. Their approach emphasizes compassion and responsiveness to each client’s requirements, aiming to facilitate speedy recovery and enhance overall well-being.
Care Approach & Staff
Clients have noted the staff’s commitment to treating both workers and clients as family. The team includes aides, nurses, coordinators, and owners who are described as wonderful and dedicated. Many families appreciate the effort the staff puts into providing quality care, often reflecting on the importance of helping people rather than focusing solely on financial gain.
Who They Serve
Perfect Hands Health Care Group serves a diverse clientele, primarily focusing on seniors and individuals with disabilities. Their services cater to those needing assistance with daily activities and health management, ensuring that care is personalized to meet each client’s needs.
Service Area
Although based in Columbus, Ohio, the agency serves clients in surrounding areas, including Westerville. They have received positive feedback regarding their ability to deliver timely care, even from locations outside their primary base.
What Families Say
Feedback from families varies. Some express gratitude for the compassionate care provided by the staff, highlighting their dedication and responsiveness. However, there are concerns noted about communication with the office, as some families reported difficulties in reaching the office when needed.
Room for Improvement
While many families appreciate the care provided, there have been mentions of challenges regarding staff engagement during care activities, with some clients feeling that aides were distracted. Additionally, communication with the office has been a point of frustration for certain families, indicating a need for improved responsiveness.
Summary
Perfect Hands Health Care Group in Westerville, Ohio, offers a range of home health care services aimed at supporting seniors and individuals with mobility challenges. With a compassionate staff and a commitment to personalized care, they strive to meet the diverse needs of their clients. While many families commend the quality of care, there are areas identified for improvement, particularly in communication and staff engagement during care activities.
