Overview
Suncrest Hospice – Cincinnati, located in West Chester Township, Ohio, is dedicated to providing hospice care and home health services to patients and their families. The organization emphasizes a mission of high-quality care, clear communication, and exceptional customer service. Suncrest aims to support families facing the challenges of terminal illnesses through a holistic approach that includes physical, emotional, and spiritual support.
Services & Support
Suncrest offers a comprehensive range of in-home care services designed to support patients with life-limiting illnesses. Their interdisciplinary team focuses on customizing care plans to meet individual needs, ensuring that patients receive personalized attention. Services may include assistance with daily activities, symptom management, and emotional support for both patients and families.
Care Approach & Staff
Suncrest’s care approach is centered around compassion and integrity, with a focus on maintaining a skilled and dedicated team. While some families have reported positive experiences with specific caregivers, there have been concerns about the overall consistency of care and communication from the staff. Feedback indicates that while some clinicians exhibit a caring attitude, others may lack the necessary experience and responsiveness.
What Families Say
Reviews of Suncrest Hospice present a mixed picture. Some families express gratitude for the care provided by specific staff members, highlighting the positive impact of certain nurses and aides. However, there are notable criticisms regarding the quality of care, particularly concerning communication and the responsiveness of the administrative team. Families have pointed out that some staff members appeared unsympathetic and inexperienced, leading to dissatisfaction with the level of care received.
Room for Improvement
There are recurring themes of dissatisfaction related to the quality of care and staff responsiveness. Families have mentioned issues with the administrative team and the need for better communication regarding patient care. Additionally, some families have suggested that the organization may not be adequately equipped to handle more complex bedside care needs.
Summary
Suncrest Hospice – Cincinnati is committed to providing hospice and home health care services in West Chester Township, Ohio. While the organization aims to deliver compassionate and personalized care, feedback from families indicates that there are areas needing improvement, particularly in staff consistency and communication. Families considering Suncrest should weigh the mixed reviews and consider their specific needs when choosing a hospice provider.