Overview
Ohio Living Swan Creek, located in Toledo, Ohio, is a life plan community designed to meet the evolving needs of its residents. The facility offers a range of housing options, including independent living, assisted living, and skilled nursing care, ensuring that residents can choose a lifestyle that complements their preferences. The community emphasizes holistic care, aiming to nurture physical, mental, and spiritual well-being.
Services & Support
Ohio Living Swan Creek provides various services, including rehabilitation, home health, and hospice care. The facility offers customizable amenities to support residents’ independence and well-being. However, there have been concerns regarding communication and responsiveness from staff, particularly in relation to phone inquiries and care updates. Families have reported difficulties in obtaining timely information about their loved ones’ care and experiences with call light response times, which can take significantly longer than expected.
Care Approach & Staff
The staff at Ohio Living Swan Creek has received mixed feedback. While some families have praised the warmth and kindness of the aides and nurses, others have expressed concerns about the level of training and awareness among staff regarding patient care. Instances of unprofessional behavior during initial interactions have also been reported, highlighting a need for improvement in customer service.
Who They Serve
Ohio Living Swan Creek serves a diverse population, offering options for independent living, assisted living, memory care, and rehabilitation services. It is noted that the community may be more suitable for independent residents, as some families have shared that their loved ones felt neglected in long-term care settings.
Living Options & Amenities
The community features well-maintained grounds and a variety of living options, including luxurious villas. Residents can enjoy a vibrant lifestyle with access to various activities, from exercise classes to creative arts programs. The facility aims to provide an engaging environment that promotes social interaction and personal growth.
What Families Say
Feedback from families has been varied. Some have highlighted the positive aspects of the community, such as the beautiful surroundings and the supportive nature of certain staff members. However, there are significant concerns regarding the level of care in long-term settings and the responsiveness of the staff, especially during critical times. Several families have reported feeling that their loved ones were not receiving the attention they needed, particularly in skilled nursing care.
Room for Improvement
A recurring theme in reviews is the need for better communication and responsiveness from staff. Families have noted that phone calls often go unanswered, and information about residents’ care is not consistently communicated. Additionally, some staff members have been described as lacking essential knowledge about patient care protocols and empathy.
Summary
Ohio Living Swan Creek offers a range of living options and services designed to support seniors in Toledo, Ohio. While the community provides a beautiful environment and various activities, families have expressed concerns about the quality of care and communication from staff. Prospective residents and their families may want to consider these factors when evaluating Ohio Living Swan Creek as a potential care option.
