Overview
White Oak Rehabilitation and Nursing Center at Divine, located in Toledo, Ohio, offers a spacious facility designed to provide comfort and individualized care for each patient. The center focuses on creating personalized care plans to ensure that every aspect of recovery is addressed effectively. Staff members are trained to treat patients with a family-oriented approach, fostering a welcoming environment.
Services & Support
The center provides a range of rehabilitation services, catering to those recovering from surgery or illness. Highly skilled therapists employ the latest rehabilitation techniques to help patients regain functionality. The facility also emphasizes a patient-centered approach, integrating nursing, therapy, activities, social services, and dietary departments to create a supportive atmosphere.
Care Approach & Staff
While many reviews highlight the friendliness and dedication of the staff, there are mixed feelings regarding the overall care experience. Some residents and their families appreciate the attentive service and the supportive environment, particularly in therapy sessions. However, there are concerns about the responsiveness of staff during critical times, with reports of delayed assistance when call lights are activated.
Living Options & Amenities
White Oak Rehabilitation offers private rehab suites and rooms, which some residents find beneficial, especially during recovery. The facility aims to keep residents active and engaged through a variety of scheduled activities and special events, fostering a sense of community.
What Families Say
Feedback from families is varied. Many express gratitude for the care their loved ones receive, noting the supportive staff and the focus on rehabilitation. However, several reviews raise serious concerns about cleanliness and housekeeping, with reports of unpleasant odors and unclean rooms. These issues have led to significant dissatisfaction among some families, who feel that the facility does not meet expected standards of care.
Room for Improvement
There are notable areas for improvement at White Oak Rehabilitation and Nursing Center at Divine. Consistent complaints regarding cleanliness, including unkempt rooms and poor housekeeping, have been reported. Additionally, some families have indicated that response times for assistance need to be addressed to ensure residents receive timely care.
Summary
White Oak Rehabilitation and Nursing Center at Divine strives to provide a supportive and rehabilitative environment for its residents in Toledo, Ohio. While many families appreciate the friendly staff and personalized care, concerns about cleanliness and responsiveness highlight areas needing attention. Families considering this facility should weigh both the positive aspects of care and the reported challenges to make an informed decision.
