Overview
Help at Home, located in Toledo, Ohio, offers a range of home health care services aimed at helping clients live independently and comfortably in their own homes. The organization emphasizes the importance of building lasting relationships with clients based on trust and respect. With a focus on personalized care, Help at Home provides support for daily living activities, post-hospital assistance, and community-based services.
Services & Support
Help at Home specializes in in-home personal care, catering primarily to seniors and individuals with intellectual or developmental disabilities. Their services are designed to promote independence and enhance the quality of life for clients. The organization claims to have a collaborative approach, where trained caregivers work alongside staff and leadership teams to deliver care tailored to individual needs.
Care Approach & Staff
The organization prides itself on its culture of caring, which is reflected in its approach to both clients and caregivers. Help at Home emphasizes the importance of relationship-based care, which aims to create meaningful moments for clients. However, some reviews indicate concerns about the staff’s qualifications and reliability, with reports of inadequate training and issues with staff turnover.
Who They Serve
Help at Home primarily serves seniors and individuals with disabilities, focusing on those who are Medicaid-eligible. Their goal is to provide assistance that allows clients to age in place with dignity and respect.
Room for Improvement
Several reviews highlight significant challenges with staffing and management. Clients have reported difficulties in finding qualified aides, with some expressing frustration over the lack of responsiveness from management regarding staffing issues. Additionally, there have been concerns about the integrity of some aides, including reports of theft and dishonesty.
Summary
Help at Home in Toledo, Ohio, aims to provide compassionate and personalized in-home care for seniors and individuals with disabilities. While the organization promotes a culture of caring and relationship-based support, client feedback suggests there are areas needing improvement, particularly regarding staffing reliability and management responsiveness. Families considering Help at Home may want to weigh these factors when evaluating their options for home health care.
