Overview
Merit House Senior Community, located in Toledo, Ohio, is a family-owned retirement community that provides a range of healthcare services to the elderly population. The facility offers assisted living, rehabilitation, hospice care, and respite care, aiming to meet the diverse needs of its residents.
Services & Support
Merit House offers various services, including physical therapy, transportation assistance, and access to audiology, dental care, and beautician services. The facility also features a chapel for religious services, which can be important for many residents and their families.
Care Approach & Staff
While some reviews mention positive experiences with certain staff members, there are numerous concerns regarding the overall quality of nursing care. Reports indicate instances of inadequate attention to residents, including issues with call light responsiveness and general neglect. Families have expressed worries about the care provided, particularly concerning wound management and hygiene.
Who They Serve
Merit House serves elderly individuals, including those needing assisted living and rehabilitation services. The facility caters to a variety of needs, including those requiring hospice care.
Living Options & Amenities
The community provides living arrangements suitable for seniors, with amenities that include a courtyard and spaces for social interaction. However, some reviews highlight significant cleanliness issues, including reports of insects and unsanitary conditions in resident rooms.
What Families Say
Feedback from families is mixed, with some expressing satisfaction with the care their loved ones received, particularly in relation to physical therapy and staff friendliness. However, many reviews convey serious concerns about the quality of care, including reports of stolen belongings and poor food quality. Families have noted distressing experiences related to emergency situations and inadequate responses from staff.
Room for Improvement
Several reviews indicate a need for improvement in nursing care and staff responsiveness. Concerns about the cleanliness of the facility and the treatment of residents have been highlighted, suggesting that more attention is needed to ensure a safe and supportive environment.
Summary
Merit House Senior Community offers a range of services for elderly residents in Toledo, Ohio. While some families have had positive experiences, significant concerns regarding nursing care, hygiene, and overall resident treatment have been raised. Families considering Merit House should weigh these factors carefully against their loved ones’ needs.
