Overview
The Wyngate at RiversEdge Senior Living Community, located in Proctorville, Ohio, offers assisted living services. The facility aims to provide a welcoming environment for residents, but it has received mixed feedback from families regarding the quality of care and staff professionalism.
Services & Support
The Wyngate at RiversEdge provides assisted living services designed to cater to the needs of its residents. However, feedback indicates concerns about the level of support available, particularly in terms of staff responsiveness and the adequacy of care provided.
Care Approach & Staff
Reviews highlight significant issues with staff behavior, describing caregivers as rude and unprofessional. Some families have expressed frustration over the perceived lack of attention their loved ones receive, particularly when it comes to answering calls for assistance. While some staff members have been noted for their kindness, the overall impression is that the facility is currently facing challenges with staff morale and retention.
Who They Serve
The Wyngate at RiversEdge serves a diverse community of residents with varying needs. Families have indicated that the facility accommodates individuals at different stages of health, but concerns about the adequacy of care have been voiced.
Room for Improvement
Several reviews point to a need for improvement in staff training and responsiveness. Families have reported long wait times for assistance and a general lack of communication from the office staff. It has been noted that the facility may be short-staffed, which impacts the quality of care provided to residents.
Summary
The Wyngate at RiversEdge Senior Living Community in Proctorville, Ohio, offers assisted living services but has faced criticism regarding staff professionalism and the quality of care. While some families have had positive experiences, others have raised concerns about communication and responsiveness. Prospective residents and their families are encouraged to visit the facility and assess its suitability for their needs.