Overview
Accessible Home Health Care of Akron, located in Parma, Ohio, is dedicated to providing quality in-home personal health care services. The agency aims to help families maintain their loved ones’ independence in the comfort of their own homes. They offer a range of services tailored to individual needs, ensuring that clients receive the appropriate level of care.
Services & Support
Accessible Home Health Care of Akron provides a variety of services, including physical therapy, occupational therapy, and assistance with daily living activities such as bathing and grooming. Their caregivers are trained to support individuals with Alzheimer’s, dementia, and memory loss, striving to enhance their quality of life while respecting their dignity and independence. The agency also offers respite care to support family caregivers, allowing them to take necessary breaks.
Care Approach & Staff
The staff at Accessible Home Health Care are described as compassionate and skilled, with many clients noting their professionalism and dedication. Caregivers are available 24/7, providing both hourly and live-in care options. The agency emphasizes creating customized care plans that align with each family’s specific needs, and they have a program designed to match caregivers with clients based on compatibility.
Who They Serve
Accessible Home Health Care serves seniors and individuals needing assistance in the greater Akron area, including Summit, Medina, Stark, and Portage counties. Their services are designed for those requiring support due to aging, illness, or disability, ensuring that clients can live independently while receiving necessary care.
Scheduling & Availability
The agency is noted for its prompt response in opening new referral cases, typically within 24 hours. Caregivers are available around the clock, which allows families to receive support whenever needed.
What Families Say
Reviews indicate a mix of experiences with Accessible Home Health Care. While many families praise the quality of nursing care and the professionalism of the staff, there are concerns regarding communication, particularly related to billing issues and follow-up calls. Some families reported difficulties in reaching the on-call service after hours, which led to frustration when immediate assistance was required.
Room for Improvement
Several reviews highlight issues with communication, particularly in relation to billing disputes and responsiveness from the office staff. Some families expressed dissatisfaction with the lack of follow-up on important matters, indicating that improvements in these areas could enhance the overall experience for clients.
Summary
Accessible Home Health Care of Akron offers a range of in-home health services designed to support seniors and individuals with varying needs. While many families appreciate the quality of care provided by the staff, there are notable concerns regarding communication and billing practices that the agency may need to address to improve client satisfaction.
