Overview
Continuing Healthcare of Niles, located in Niles, Ohio, is focused on providing care that promotes the well-being of its residents. While the facility aims to deliver quality services in a friendly environment, feedback from families indicates significant concerns regarding the level of care and responsiveness of staff.
Services & Support
The facility offers a range of services, including assisted living, skilled nursing, physical therapy, rehabilitation, and hospice care. However, reviews suggest that the delivery of these services may not meet the expectations of families. Many families reported issues with staff availability and responsiveness, particularly concerning call lights and personal care.
Care Approach & Staff
While some families noted that certain aides and nurses were kind and helpful, there are widespread concerns about the overall staffing levels and the quality of care. Reviews frequently mention that staff members are often unavailable when needed, with call lights going unanswered for extended periods. This has led to residents being left in uncomfortable situations, such as remaining in soiled clothing for hours.
Who They Serve
Continuing Healthcare of Niles serves a diverse population, including individuals requiring short-term rehabilitation and long-term care. Families have expressed that the facility can be particularly challenging for those who need a high level of assistance or have mobility issues, as staff may not always be readily available.
Levels of Care
The facility provides various levels of care, including assisted living and skilled nursing. However, families have reported that the quality of care, particularly in skilled nursing and rehabilitation, has declined. Concerns about inadequate therapy sessions and lack of attention to residents’ basic needs have been highlighted in multiple reviews.
Dining & Activities
While some residents enjoy the activities offered, such as bingo, there are mixed reviews regarding the overall dining experience. Families have raised concerns about residents not receiving meals or assistance with eating, which adds to the dissatisfaction with the care provided.
What Families Say
Feedback from families is overwhelmingly negative, with many expressing deep dissatisfaction with the care their loved ones received. Common themes include inadequate staffing, poor hygiene, and a lack of compassion from some staff members. Families have urged others to reconsider placing their loved ones in this facility due to these concerns.
Room for Improvement
Numerous reviews indicate that Continuing Healthcare of Niles has room for significant improvement in staffing levels, responsiveness to call lights, and overall cleanliness of the facility. Families have reported distressing experiences that highlight a need for better management and care protocols.
Summary
Overall, Continuing Healthcare of Niles aims to provide quality care but faces serious challenges in meeting the needs of its residents. Families have reported multiple issues related to staff availability and care quality, leading to a general recommendation to approach this facility with caution.