Overview
Home Instead, located in Massillon, Ohio, provides senior home care services tailored to the needs of aging adults. The agency focuses on enabling seniors to live safely and comfortably in their own homes. Their trained caregivers offer a range of personalized care options, emphasizing compassion and dignity in every interaction.
Services & Support
Home Instead offers a variety of non-medical services designed to support seniors and their families. These services include respite care, Alzheimer’s care, outpatient care, short-term recovery, veteran care, elderly companionship, transportation for seniors, medication reminders, and assistance with doctors’ appointments. The agency also provides live-in companions to ensure that seniors receive continuous support.
Care Approach & Staff
Families have noted the caring and compassionate nature of the staff at Home Instead. Caregivers are described as polite, prompt, and dedicated, often going above and beyond to meet the specific needs of clients. The agency is praised for its ability to provide personalized care plans, ensuring that caregivers are well-matched to the interests and backgrounds of the seniors they serve. The involvement of the agency’s owners in day-to-day operations has also contributed to a strong sense of reliability and support.
Who They Serve
Home Instead primarily serves seniors in the Massillon area, including those with varying levels of need, such as individuals recovering from surgery, veterans, and those requiring assistance with daily living activities. The agency has been recognized for its ability to accommodate the unique circumstances of each family, providing care that allows seniors to maintain their independence.
What Families Say
Families have expressed deep gratitude for the support provided by Home Instead. Many have highlighted the positive impact that caregivers have had on their loved ones, allowing them to remain at home during challenging times. One family noted that their father enjoyed the companionship and care provided, which made a significant difference in his quality of life. The communication and reliability of the staff have also received commendations, with families feeling reassured knowing that their loved ones were well cared for.
Room for Improvement
Some families have raised concerns regarding initial costs, specifically mentioning the requirement for caregivers to pay for their own fingerprint and background checks. Additionally, there were comments about the starting hourly rate being lower compared to other providers in the region.
Summary
Home Instead in Massillon, Ohio, is a reputable provider of senior home care services, known for its compassionate and dedicated staff. With a wide range of services designed to meet the diverse needs of seniors, the agency emphasizes personalized care and strong communication with families. While there are some concerns regarding initial costs, the overall feedback from families highlights a commitment to quality care and support.