Overview
Phoenix of Maple Heights (formerly known as Sunrise Pointe), located in Maple Heights, Ohio, Phoenix of Maple Heights, located in Maple Heights, Ohio, is a nursing and rehabilitation facility that aims to provide a welcoming and engaging community for its residents. Part of Phoenix Health Services, this facility is situated in a quiet residential neighborhood and is conveniently located near major hospitals, making visits from family and friends accessible.
Services & Support
Phoenix of Maple Heights offers a range of services including short-term skilled nursing care, long-term care, rehabilitation services, and respite care. The facility provides physical therapy, occupational therapy, and speech therapy, all designed to help residents achieve their highest potential for physical and mental well-being. There is also a Secured Behavioral Health Unit for those needing specialized support.
Care Approach & Staff
The staff at Phoenix of Maple Heights is noted for their friendly and compassionate demeanor. Many reviews highlight the dedication of the nursing staff and administrators, who are described as attentive and responsive to residents’ needs. The facility prides itself on fostering strong connections between caregivers and residents, which contributes to a nurturing environment. However, some reviews mention inconsistencies in staff performance, with a few expressing concerns about the overall professionalism of certain employees.
Living Options & Amenities
Residents at Phoenix of Maple Heights benefit from a variety of amenities aimed at enhancing their quality of life. The facility offers engaging activities such as music programs, pet therapy, and Bingo, which help create a sense of community among residents. While the building may not be the most visually appealing, many families appreciate the focus on personal care and support.
What Families Say
Family feedback on Phoenix of Maple Heights is mixed. Many express gratitude for the care their loved ones receive, emphasizing the supportive environment and the proactive communication from staff. However, there are notable concerns regarding cleanliness, with some reviews mentioning unpleasant odors within the facility. Issues with phone communication have also been raised, with families experiencing difficulty in reaching staff when needed.
Room for Improvement
While many families commend the dedication of the staff, there are recurring concerns regarding responsiveness and communication. Some reviews indicate that phone calls to the facility often go unanswered, which can lead to frustration for families trying to stay informed about their loved ones’ care. Additionally, a few reviews highlight the need for improvements in cleanliness and overall staff professionalism.
Summary
In summary, Phoenix of Maple Heights provides a range of nursing and rehabilitation services in a supportive environment. While many families appreciate the compassionate care and community feel, there are areas that require attention, particularly regarding communication and facility cleanliness. Families considering this facility should weigh the positive aspects of personal care against the noted challenges.