Overview
Altercare Louisville, located in Louisville, Ohio, provides both short-term rehabilitation and long-term nursing care. The facility offers a range of services aimed at supporting individuals during their recovery processes. Despite its designation as a Gold Quality Award winner from the American Health Care Association, reviews indicate significant concerns regarding the level of care provided.
Services & Support
The facility’s services include physical, occupational, and speech therapy, aimed at assisting residents in their rehabilitation journeys. However, multiple reviews highlight issues with the execution of these services, particularly in areas such as medication management and basic care needs.
Care Approach & Staff
While some residents and families have praised individual staff members for their kindness and support, there are numerous accounts of neglect and inadequate care. Reviewers have noted instances where residents were left in soiled conditions for extended periods and experienced delays in receiving essential medical attention, including pain management and assistance with daily activities.
Who They Serve
Altercare Louisville serves individuals requiring rehabilitation after surgery or those needing long-term nursing care. However, the experiences shared by families suggest that the level of care may vary significantly, with some residents reportedly receiving minimal attention and support.
Living Options & Amenities
The facility offers both private and semi-private rooms, with some residents appreciating the comfort and spaciousness of their accommodations. However, the overall cleanliness and maintenance of the living environment have been called into question, with reports of unpleasant odors and inadequate hygiene practices.
Dining & Activities
Dining options and activities are part of the care provided, but several reviews indicate dissatisfaction with meal service and the availability of engaging activities. Some residents reported needing to rely on family members for meals due to lapses in service.
Room for Improvement
Feedback from families points to a pressing need for improvement in staffing levels and training. Concerns about neglect, inadequate communication, and the overall management of care have been raised consistently, suggesting that significant changes are necessary to enhance the quality of care provided at this facility.
Summary
Altercare Louisville presents itself as a facility equipped to provide rehabilitation and nursing care, yet numerous reviews reveal a troubling pattern of inadequate care and neglect. Families considering this facility should weigh the experiences shared by others and consider the potential challenges in care delivery.
