Overview
Mercy Health – Hospice, Lima, located in Lima, Ohio, is part of a network of hospice care services provided by Mercy Health across Ohio and Kentucky. The facility aims to offer support and care to individuals facing end-of-life challenges, focusing on compassionate service.
Services & Support
Mercy Health – Hospice provides various hospice care services designed to support patients and their families during difficult times. The team is dedicated to addressing the emotional and physical needs of patients, although experiences with communication have varied among families.
Care Approach & Staff
The staff at Mercy Health – Hospice has received mixed feedback regarding their approach to care. While some families have expressed gratitude for the kindness and professionalism of the staff, others have reported challenges with communication and support during critical moments. Compassionate care is a core focus, but there are instances where families felt that their concerns were not adequately addressed.
What Families Say
Reviews from families highlight both positive and negative experiences. Many have praised the hospice team for their compassionate care, particularly noting the support provided during difficult times. However, there are significant concerns regarding communication, with some families feeling unsupported and experiencing a lack of responsiveness when they reached out for assistance. This inconsistency in service has led some families to express disappointment, particularly during such a sensitive period.
Room for Improvement
Feedback indicates that communication could be improved, as several families felt they did not receive the guidance and support they needed. Instances of delayed responses and a lack of acknowledgment after the passing of loved ones were noted, suggesting that enhancing these areas could lead to a better overall experience for families.
Summary
Mercy Health – Hospice, Lima strives to provide compassionate end-of-life care, but experiences reported by families suggest that there are areas needing improvement, particularly in communication and responsiveness. While some families have expressed gratitude for the care received, others have noted significant gaps in support during crucial times. Families considering hospice care may want to weigh these factors when making decisions.
