Overview
Divine Home Care of Ohio LLC, located in Lima, Ohio, is a home care agency dedicated to improving the quality of life for its clients. The organization offers a range of services designed to support individuals who are ill or recovering from an injury, emphasizing the importance of receiving care in the comfort of one’s own home.
Services & Support
Divine Home Care provides a full spectrum of home care services, which include skilled nursing services, home health aide assistance with activities of daily living, physical therapy, occupational therapy, and speech therapy. The agency aims to coordinate these services effectively, ensuring continuity of care by working closely with physicians and other healthcare providers.
Care Approach & Staff
The agency emphasizes a holistic approach to care, focusing not only on the physical needs of clients but also on their emotional and spiritual well-being. Staff members are described as understanding and compassionate, although there have been concerns expressed about the training and reliability of some caregivers, as well as communication issues from the office regarding service availability.
Who They Serve
Divine Home Care serves clients who require assistance due to illness, recovery from injury, or other health-related needs. They aim to foster independence and enhance the quality of life for individuals and their families.
Service Area
The agency operates primarily in Lima, Ohio, providing services to the local community.
Scheduling & Availability
Some clients have reported issues with scheduling and the reliability of caregivers, noting instances where aides did not show up as expected and a lack of communication from the office regarding missed appointments.
Insurance & Billing
Concerns have been raised regarding billing practices, with some families indicating issues related to charges for services not rendered. This has led to frustrations among clients and their families, highlighting the importance of clear communication regarding billing and service provision.
What Families Say
Feedback from families has been mixed. While some caregivers are praised for their compassion, there are significant concerns regarding the reliability of services and the training provided to staff. Experiences with customer service have also been noted as an area needing improvement.
Room for Improvement
Families have expressed a desire for better communication from the office, particularly regarding scheduling and service availability. Additionally, there are calls for enhanced training for caregivers to ensure they are adequately prepared for their roles.
Summary
Divine Home Care of Ohio LLC offers a variety of home care services in Lima, Ohio, with a commitment to improving clients’ quality of life. While the agency has compassionate staff and a holistic care approach, there are notable concerns about scheduling reliability, caregiver training, and billing practices that families have highlighted.
