Overview
SYNERGY HomeCare, located in Lakewood, Ohio, provides non-medical in-home care tailored to the needs of clients facing aging, disabilities, illness, or injury. Their services include companion care, personal care, homemaking, and transportation, with a commitment to delivering compassionate and high-quality care.
Services & Support
The agency offers a variety of services designed to support clients in their daily lives. These include personal assistance, companionship, and homemaking care, which aim to enhance the quality of life for those they serve. Additionally, SYNERGY HomeCare provides transportation services and is experienced in working with veterans, private individuals, and long-term care insurance providers.
Care Approach & Staff
Clients frequently describe the caregivers at SYNERGY HomeCare as warm, patient, and skilled. The team is noted for their ability to build genuine relationships with clients, which many families appreciate as it contributes to a comforting care environment. However, some reviews indicate concerns regarding the consistency of staff and communication from the agency, which can impact the overall experience.
Who They Serve
SYNERGY HomeCare serves a diverse client base, including seniors, individuals with disabilities, and those recovering from illness or injury. They are particularly noted for their support of veterans, ensuring that their specific needs are met with understanding and care.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care and the meaningful relationships formed with caregivers. Positive comments highlight the responsiveness and professionalism of the staff. However, some families have raised concerns about communication issues, such as difficulty in reaching the agency and lack of notification regarding staffing changes. These contrasting experiences suggest that while many find value in the services, there are areas for improvement.
Room for Improvement
Several reviewers have pointed out issues with communication and staff reliability. Some families experienced challenges with aides not showing up for shifts and a lack of timely updates from the agency. Addressing these concerns could enhance the overall client experience.
Summary
SYNERGY HomeCare in Lakewood, Ohio, offers a range of non-medical home care services aimed at improving the quality of life for clients. While many families appreciate the compassionate care provided by the staff, concerns regarding communication and staff consistency have been noted. Overall, the agency has the potential to make a significant positive impact on the lives of those they serve, but there are opportunities for improvement in their operational practices.