Overview
Home Care by Black Stone, located in Kettering, Ohio, is dedicated to providing personal care services in the home and community. As part of LHC Group, the organization emphasizes quality service and aims to build personal connections with the individuals they serve. Their mission is to tailor healthcare to ensure a positive experience for clients across Southwest Ohio.
Services & Support
Home Care by Black Stone offers a range of home health care services designed to meet the unique needs of each client. They focus on personal care, which includes assistance with daily living activities and support for maintaining independence at home. The organization prides itself on understanding the specific needs of their clients and providing tailored care to enhance their quality of life.
Care Approach & Staff
The staff at Home Care by Black Stone is described as dedicated and committed to delivering quality care. They strive to understand their clients on a personal level, which they believe is essential for effective healthcare. However, some feedback indicates challenges related to scheduling and communication, suggesting that there may be instances where clients are placed on schedules without prior confirmation of their needs.
Room for Improvement
Several reviews point to concerns regarding communication and scheduling practices. Some clients reported feeling uncomfortable or unsafe due to last-minute changes in their care arrangements and a lack of timely updates about their service needs. Additionally, there are mentions of issues related to billing and hours worked, indicating that these areas may need attention for improved client satisfaction.
Summary
Home Care by Black Stone in Kettering, Ohio, is focused on providing personalized home health care services. While they are committed to quality and understanding client needs, feedback highlights areas for improvement in scheduling and communication. Families considering this provider may want to inquire further about these aspects to ensure a good fit for their care needs.
