Overview
At Home Healthcare, located in Kent, Ohio, is a home health care agency that focuses on providing personal care services, homemaking, and companionship. The agency is dedicated to enriching the lives of clients while offering peace of mind for their families. With a commitment to a personal touch, At Home Healthcare aims to deliver exceptional care to elderly individuals and other adults in need.
Services & Support
At Home Healthcare offers a range of services designed to assist clients with daily living activities. This includes personal care services, homemaking, and companionship. The agency emphasizes a compassionate approach, aiming to create a comfortable and supportive environment for clients in their own homes.
Care Approach & Staff
The agency is described as being passionate about home care, with a vision to provide exceptional services. However, reviews indicate a mixed experience with staff performance. While some clients have praised individual aides for their professionalism and dedication, others have reported issues with punctuality and work ethic. Concerns have been raised regarding aides who do not adhere to instructions or show up as scheduled, which has affected the overall quality of care for some clients.
Who They Serve
At Home Healthcare serves a variety of individuals, primarily focusing on elderly clients and adults requiring assistance with daily activities. The agency operates in multiple counties, including Portage, Stark, Summit, Mahoning, Columbiana, Trumball, and Ashtabula, aiming to cater to diverse needs in these areas.
What Families Say
Feedback from families is varied. Some clients have expressed satisfaction with the care provided, highlighting the compassion and effectiveness of certain aides. However, there are significant concerns regarding the reliability of staff, with reports of aides not showing up or arriving late. Some families have experienced difficulties with communication from the agency, particularly regarding scheduling and responsiveness to their needs.
Room for Improvement
Several reviews suggest that At Home Healthcare could benefit from improving staff training and oversight to ensure that all aides meet the expected standards of professionalism and reliability. Clients have noted issues with unprofessional behavior among some staff members, as well as concerns about the agency’s communication practices.
Summary
At Home Healthcare in Kent, Ohio, offers a variety of home care services aimed at supporting elderly clients and adults in need. While the agency has received positive feedback for some staff members’ dedication and care, there are notable concerns regarding staff reliability and professionalism. Families considering this agency are encouraged to remain vigilant and actively communicate their needs to ensure a satisfactory care experience.