Overview
Genacross Lutheran Services-Wolf Creek Campus, located in Holland, Ohio, is a continuing care retirement community that provides a range of living options and support services for seniors. The facility aims to offer a warm and welcoming environment for individuals of all faiths, featuring independent living condominiums, assisted living apartments, skilled nursing care, and therapy services.
Services & Support
Wolf Creek Campus offers a continuum of care that includes independent living, assisted living, skilled nursing, rehabilitation, and hospice services. Residents can benefit from various activities and outings designed to promote social engagement and enhance their quality of life. The facility also provides spiritual care through trained chaplains available 24 hours a day.
Care Approach & Staff
The staff at Genacross Lutheran Services has received mixed feedback from families. While some families have praised the compassion and care provided by the staff, particularly during community events, others have expressed concerns about the nursing care. Reports indicate issues with staff responsiveness and the level of care provided, particularly for residents with memory care needs.
Who They Serve
Wolf Creek Campus serves a diverse population of seniors, including those in need of memory care and skilled nursing services. Families have noted that the facility may not adequately meet the needs of residents with more complex health conditions, as some have experienced challenges in receiving proper attention and care.
Levels of Care
The facility offers several levels of care including independent living, assisted living, skilled nursing, and rehabilitation. However, reviews suggest that the quality of care can vary significantly, with some residents experiencing inadequate support and supervision.
Living Options & Amenities
The campus features independent living condominiums and assisted living apartments, providing residents with a maintenance-free lifestyle. While the physical environment has been described as clean and inviting, families have reported concerns regarding the adequacy of care and attention to residents’ needs.
What Families Say
Feedback from families is quite polarized. Some have expressed satisfaction with the care their loved ones receive, citing the cleanliness of the facility and the kindness of certain staff members. However, numerous reviews highlight serious concerns regarding nursing care, responsiveness, and overall management. Families have reported distressing incidents including inadequate attention to personal care and health monitoring, particularly for residents with dementia.
Room for Improvement
Several reviews indicate a need for improvement in nursing staff training and responsiveness. Families have expressed dissatisfaction with the level of care, particularly for residents requiring memory care and those with complex health needs. Concerns about communication and family involvement in care decisions have also been noted.
Summary
Genacross Lutheran Services-Wolf Creek Campus offers a range of senior living options in Holland, Ohio, with a focus on creating a supportive community. While some families appreciate the environment and certain staff members, significant concerns about the quality of nursing care and responsiveness to residents’ needs have been raised. Families considering this facility should weigh the positive aspects against the reported challenges to ensure it aligns with their loved one’s care requirements.