Overview
Trueman Pointe Care Center, located in Hilliard, Ohio, is a beautiful 72-bed nursing home that specializes in skilled nursing care, physical therapy, and long-term care. The facility aims to provide a culture of care that prioritizes the needs of residents, families, and employees alike. With a focus on compassion and respect, Trueman Pointe strives to create a homelike atmosphere that supports residents transitioning from hospital stays or seeking therapy before returning home.
Services & Support
Trueman Pointe offers a range of services including skilled nursing, rehabilitation, hospice, and home health support. The facility is equipped to provide both short-term and long-term care, ensuring that residents receive the attention and support they need at all times. The staff is dedicated to creating an environment that fosters comfort and connection, with a commitment to meeting the evolving needs of those they serve.
Care Approach & Staff
The team at Trueman Pointe is described as caring and dedicated, with many reviewers noting the positive interactions they have had with staff. While there are mentions of some unprofessional behavior from certain staff members, the overall sentiment highlights the compassion and commitment shown by the majority of the team. Staff members, including nurses and therapists, are recognized for their efforts to provide high-quality care and support to residents.
Living Options & Amenities
The facility features private rooms that are designed to be comfortable and homelike. Many residents appreciate the amenities available, such as cable TV and personal bathrooms. The building itself has been recently renovated, enhancing the overall living experience. Reviewers have noted that the facility is clean and well-maintained, contributing to a pleasant environment for residents.
Dining & Activities
Trueman Pointe offers a variety of dining options, with many residents expressing satisfaction with the quality of the food. Activities are also a key part of the residents’ experience, providing opportunities for engagement and socialization. The facility emphasizes the importance of personal fulfillment through daily activities, which helps foster a sense of community among residents.
What Families Say
Family members have shared mixed experiences regarding communication with the facility. While many appreciate the care their loved ones receive, some have expressed frustration with the phone etiquette and responsiveness of the staff. Positive reviews highlight the dedication of the team and the overall quality of care, while concerns about communication have been noted as an area for improvement.
Room for Improvement
Concerns have been raised regarding the facility’s phone communication, with multiple reviewers noting difficulties in reaching staff and receiving timely responses. Additionally, there have been comments about the professionalism of some staff members, indicating that there may be room for improvement in customer service and communication practices.
Summary
Trueman Pointe Care Center in Hilliard, Ohio, is dedicated to providing compassionate and skilled nursing care in a supportive environment. While the facility has received commendations for its staff and quality of care, communication challenges have been highlighted as an area needing attention. Overall, Trueman Pointe aims to create a positive experience for residents and their families, fostering a sense of community and connection.
