Overview
Centerville Health and Rehab, located in Dayton, Ohio, offers a range of services including rehabilitation and memory care. The facility emphasizes personalized care, aiming to address the unique needs of each resident. However, feedback from families indicates significant concerns regarding the quality of care and management practices.
Services & Support
Centerville Health and Rehab provides various services such as rehabilitation and memory care, alongside social worker support. While some families have noted positive interactions with specific staff members, there have been numerous complaints about the overall management of the facility and the responsiveness to residents’ needs.
Care Approach & Staff
The care approach at Centerville Health and Rehab is designed to be personalized. However, reviews reveal a troubling pattern of inadequate attention to residents’ basic needs. Families have reported instances of residents being left unattended, unbathed, and poorly dressed. While some staff members, including nurses and therapists, have been described as kind and helpful, systemic issues with management have left many families feeling frustrated and unheard.
Who They Serve
The facility caters to a diverse population, including those requiring rehabilitation and memory care. Families have expressed concern that the environment may not be suitable for all residents, particularly those needing consistent and attentive care.
Levels of Care
Centerville Health and Rehab offers levels of care that include rehabilitation services. However, feedback suggests that the execution of these services may not meet the expectations of families, with reports of delayed evaluations and insufficient rehabilitation support.
Living Options & Amenities
The facility provides independent living options, but reviews highlight significant maintenance issues, including reports of insect infestations. Families have raised concerns about the overall cleanliness and upkeep of the living spaces, which detracts from the comfort and safety of residents.
Dining & Activities
Dining options at Centerville Health and Rehab have been criticized for their quality and portion sizes. Families have reported that the food served is often unappetizing, leading some to bring in meals for their loved ones. Additionally, there have been complaints about the lack of engaging activities for residents.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the care provided by specific staff members, while others have voiced serious concerns about management practices and the overall quality of care. The presence of pests, unresponsive staff, and inadequate attention to residents’ needs have been recurring themes in the reviews.
Room for Improvement
There are notable areas for improvement at Centerville Health and Rehab, particularly regarding management responsiveness, staff training, and facility maintenance. Many families have expressed the need for better communication and follow-through on care requests.
Summary
Centerville Health and Rehab offers a range of services aimed at providing personalized care. However, numerous reviews indicate serious concerns regarding management, cleanliness, and the quality of care that residents receive. Families are encouraged to thoroughly assess these factors when considering this facility for their loved ones.
