Overview
Gem City, located in Dayton, Ohio, provides home health care services, including skilled nursing and therapy. The agency has received mixed reviews from families regarding their experiences with care and administration.
Services & Support
Gem City offers a range of services aimed at supporting patients through recovery and rehabilitation. This includes physical therapy and nursing care. Some families have expressed satisfaction with the quality of care provided by individual staff members, noting their professionalism and commitment to patient rehabilitation.
Care Approach & Staff
The staff at Gem City includes nurses and therapists who have been described as kind, professional, and dedicated to their patients. Families have appreciated the personal care received from these team members. However, there are concerns about the administrative side of the organization, particularly regarding communication and scheduling. Reviews indicate that while some caregivers are excellent, there are issues with the organization and management of services.
Who They Serve
Gem City serves a diverse clientele, including patients recovering from surgeries and those requiring ongoing home health support. Many reviews mention the care provided to elderly patients, including those needing specialized treatments like IV antibiotics.
Service Area
The agency operates primarily in Dayton, Ohio, and the surrounding areas, providing home health care services to local residents.
Scheduling & Availability
Families have reported significant issues with scheduling and communication. There are frequent changes to the assigned caregivers and their visit times, often without prior notice. This has led to frustration among families who expect a more reliable and consistent schedule.
Insurance & Billing
Several families have encountered problems with billing practices at Gem City. Issues include delayed billing to insurance companies and confusion regarding coverage due to changes in network status. Some families felt that they were not adequately informed about these changes, leading to unexpected challenges in securing care.
Accessibility & Languages
The reviews did not specifically mention accessibility features or language services offered by Gem City.
What Families Say
Feedback from families is varied. While many praise the individual caregivers for their compassion and professionalism, others express disappointment with the administrative aspects of the service. Comments about the reception staff indicate a lack of courtesy, which has added to the overall dissatisfaction for some families. Positive experiences often highlight the quality of care received, yet frustrations regarding communication and scheduling persist.
Room for Improvement
Families have noted a need for improved communication from the administrative staff, particularly regarding scheduling and insurance issues. There are calls for better organization within the office to ensure that patients receive timely and consistent care.
Summary
Gem City in Dayton, Ohio, offers a range of home health care services with a focus on skilled nursing and therapy. While many caregivers are commended for their dedication and professionalism, significant concerns regarding administrative communication, scheduling, and billing practices have been highlighted by families. These issues point to a need for improvement in the organization to enhance the overall patient experience.
