Overview
New Albany – An Optalis Health & Rehabilitation Center, located in Columbus, Ohio, specializes in post-acute rehabilitation and assisted living services. The facility provides a supportive environment for individuals recovering from hospitalization, offering skilled nursing care and a range of rehabilitation services. With a commitment to quality care and patient-centered approaches, New Albany aims to create a welcoming atmosphere for both residents and their families.
Services & Support
New Albany offers a variety of services, including skilled nursing, assisted living, rehabilitation, hospice, and respite care. The facility features a state-of-the-art physical therapy gym, where a dedicated team focuses on individualized care plans to help patients achieve their recovery goals. The staff is trained to provide comprehensive support, including social worker assistance, transportation arrangements, and daily activities to engage residents.
Care Approach & Staff
The care approach at New Albany emphasizes teamwork and patient involvement in the recovery process. Reviews highlight the dedication of the nursing staff and therapists, who are noted for their professionalism and compassion. While many families express gratitude for the attentive care provided, some feedback indicates inconsistencies in staff responsiveness and communication. Overall, the facility is recognized for its clean environment and commitment to maintaining a high standard of care.
Who They Serve
New Albany serves a diverse population, including individuals recovering from surgery, those in need of long-term care, and residents requiring assistance with daily living tasks. The facility is equipped to accommodate various needs, from rehabilitation to assisted living, ensuring that residents receive tailored support based on their unique circumstances.
Levels of Care
The center provides multiple levels of care, including skilled nursing for individuals requiring medical attention and rehabilitation services for those recovering from acute medical events. Assisted living options are also available for residents who need help with daily activities while maintaining a level of independence.
Living Options & Amenities
Residents at New Albany enjoy private patient rooms equipped with full baths and walk-in showers, designed for comfort and convenience. The facility also provides engaging activities and a dining experience that caters to various dietary needs, although some reviews mention that food quality can vary.
What Families Say
Feedback from families highlights the caring nature of the staff and the positive experiences of residents during rehabilitation. Many express appreciation for the personalized care their loved ones received, particularly in therapy sessions. However, some families noted challenges related to staffing levels and communication, indicating areas for improvement. Overall, the facility is viewed positively for its supportive environment and quality of care.
Room for Improvement
While many reviews praise the care provided, some concerns have been raised about staffing levels and responsiveness during peak times. Instances of delayed assistance and communication issues have been noted, suggesting that enhancing staff availability could improve the overall experience for residents and their families.
Summary
New Albany – An Optalis Health & Rehabilitation Center offers a comprehensive range of services for those in need of rehabilitation and assisted living in Columbus, Ohio. With a focus on individualized care and a supportive environment, the facility strives to meet the diverse needs of its residents. While feedback is generally positive, addressing staffing and communication challenges could further enhance the quality of care provided.
