Overview
Laurels of West Columbus, located in Columbus, Ohio, is a 97-bed skilled nursing and rehabilitation center that aims to provide a comfortable, home-like environment for individuals seeking short-term respite, rehabilitation, or hospice care, as well as extended and long-term care stays. The facility emphasizes personalized care through individualized programs designed to meet the specific needs of its guests.
Services & Support
Laurels of West Columbus offers a comprehensive range of services, including skilled nursing, rehabilitation, respite care, and hospice care. The facility provides restorative nursing and assistance with activities of daily living (ADLs), as well as physical, occupational, and speech therapy. The staff is dedicated to ensuring that residents receive the necessary support throughout their stay.
Care Approach & Staff
The care approach at Laurels of West Columbus focuses on creating a supportive and compassionate environment. While many reviews highlight the professionalism and kindness of the staff, there are mixed experiences regarding communication and responsiveness. Some families have praised specific team members for their dedication, while others have noted that communication about care progress could be improved.
Who They Serve
The facility serves a diverse population, including those in need of short-term rehabilitation after hospitalization, long-term nursing care, and hospice services. It aims to accommodate the varying needs of its residents, providing care for both temporary and extended stays.
Living Options & Amenities
Laurels of West Columbus features modern living amenities, including private and semi-private suites, a fine dining café, a beauty salon, and a spa. The facility is designed to create a welcoming atmosphere that encourages residents to feel at home during their stay.
Dining & Activities
The dining experience at Laurels of West Columbus is designed to be enjoyable, with healthy meals that are meant to taste great. Additionally, the activities department offers socialization opportunities for residents, helping to keep them engaged and involved with one another during their stay.
What Families Say
Feedback from families is varied. Many appreciate the facility’s clean environment and the caring nature of the staff. However, there are significant concerns regarding communication and the quality of care, particularly in critical situations. Some families have expressed satisfaction with the therapy services, while others have reported distressing experiences that raise concerns about overall care quality.
Room for Improvement
Several reviews indicate that communication regarding residents’ care progress could be enhanced. Additionally, some families have reported negative experiences related to staff responsiveness and the overall management of residents’ needs, suggesting a need for improvement in these areas.
Summary
In summary, Laurels of West Columbus offers a range of skilled nursing and rehabilitation services in a modern, home-like setting. While many families commend the facility for its amenities and some staff members’ dedication, there are notable concerns regarding communication and care quality that prospective residents and their families should consider.
