Overview
Highbanks Care Center, located in Columbus, Ohio, is a 56-bed secured facility that provides 24/7 skilled nursing care with a focus on mental health services. The center offers both short-term rehabilitation and long-term care, including hospice and respite care. Highbanks aims to create a supportive environment where residents can feel comfortable and connected.
Services & Support
Highbanks Care Center specializes in various services, including skilled nursing, physical therapy, occupational therapy, and speech therapy. The facility is equipped to address a range of mental health needs, such as dementia, depression, anxiety, and other conditions. The staff is dedicated to providing thoughtful attention to residents, ensuring that both their physical and emotional needs are met.
Care Approach & Staff
The staff at Highbanks Care Center is noted for being friendly, dedicated, and hardworking. Many reviews highlight the caring nature of the nurses and support staff, who treat residents with respect and compassion, often likening their care to that of family members. However, there are concerns regarding the management style, with some feedback indicating that the administrator’s approach may not be conducive to a positive staff environment.
Living Options & Amenities
Highbanks offers a cozy and well-kept facility that emphasizes comfort and connection among residents. The environment is designed to promote engagement and personal fulfillment, with daily opportunities for activities and social interaction. While many reviews commend the cleanliness and upkeep of the facility, there are some reports of unpleasant odors that may detract from the overall experience.
What Families Say
Families express gratitude for the services provided at Highbanks, with many praising the staff’s dedication and the supportive atmosphere. Positive experiences are frequently mentioned, particularly in relation to the care received. However, there are also critical reviews that highlight issues such as staff behavior and concerns about the overall environment, indicating a need for improvement in certain areas.
Room for Improvement
Some reviews point to challenges with management and staffing, including reports of unprofessional behavior and inadequate staffing levels. Additionally, concerns about cleanliness and odors have been raised, suggesting that these areas may need attention to enhance the overall experience for residents and their families.
Summary
Highbanks Care Center in Columbus, Ohio, offers a range of skilled nursing and mental health services in a supportive environment. While many families appreciate the dedicated staff and the facility’s amenities, there are areas for improvement, particularly in management practices and maintaining a pleasant atmosphere. Families are encouraged to consider both the positive aspects and the noted challenges when evaluating care options for their loved ones.
