Overview
The Gentle Hands Care Agency LLC, located in Columbus, Ohio, is a home health care agency dedicated to providing client-centered care for individuals with developmental and physical disabilities, as well as elder care services. The agency emphasizes the importance of independence and aims to support families in achieving the best possible care for their loved ones.
Services & Support
The Gentle Hands Care Agency offers a variety of services tailored to meet the needs of seniors and individuals with disabilities. Their offerings include elderly care designed to accommodate various stages of life, as well as developmental, behavioral, and mental health services for in-home support. Additionally, they provide customized rehabilitation care for individuals recovering from surgery or injury, ensuring that each client receives the appropriate level of support.
Care Approach & Staff
The agency focuses on a client-centered approach, which prioritizes the individual needs and preferences of each person they serve. While there are positive notes about the agency’s commitment to care, some reviews indicate concerns about staff interactions, particularly regarding professionalism and customer service. For instance, a review highlighted an uncomfortable experience with a staff member that affected the family’s perception of the agency.
Who They Serve
The Gentle Hands Care Agency serves a diverse clientele, including seniors and individuals with developmental and physical disabilities. They aim to create a supportive environment that fosters independence and quality of life for all clients.
Service Area
Based in Columbus, Ohio, The Gentle Hands Care Agency serves the Greater Central Ohio area, making their services accessible to a wide range of families seeking home health care.
Scheduling & Availability
Some reviews indicate challenges with scheduling and accessibility, such as instances where the agency was closed during business hours, leaving potential clients unable to receive assistance or information.
What Families Say
Feedback from families reflects a mix of experiences. While some appreciate the agency’s mission and the potential for quality care, others have expressed dissatisfaction with staff interactions and the overall customer service experience. This highlights an area where the agency could improve to better meet the expectations of families seeking care for their loved ones.
Room for Improvement
Several reviews point to the need for enhanced customer service and professionalism among staff members. Addressing these concerns could significantly improve the agency’s reputation and client satisfaction.
Summary
The Gentle Hands Care Agency LLC offers a range of home health care services in Columbus, Ohio, focused on supporting seniors and individuals with disabilities. While the agency’s commitment to client-centered care is evident, feedback suggests that improvements in staff professionalism and customer service could enhance the overall experience for families.
