Overview
Caring Heart Home Health Agency, located in Columbus, Ohio, is a Medicare and Medicaid certified provider offering both medical and non-medical services. The agency emphasizes a client-centered approach, focusing on the health and privacy of its clients. Their mission is to assist patients in their homes, enabling them to maintain a safe, healthy, and balanced lifestyle through quality-focused home health care services.
Services & Support
Caring Heart Home Health Agency provides a range of services designed to meet the diverse needs of their clients. These services include both medical and non-medical support, with a particular emphasis on physical therapy. The agency is committed to ensuring that clients receive the care they need in the comfort of their own homes.
Care Approach & Staff
The agency is known for its compassionate and understanding staff, who are frequently described as caring and supportive. Clients appreciate the personal touch provided by the team, with many reviewers noting that staff members often become like family. The agency’s approach prioritizes open communication, although some experiences indicate room for improvement in this area, particularly regarding timely follow-ups and scheduling.
Who They Serve
Caring Heart Home Health Agency serves a wide range of clients, including those recovering from surgeries and individuals requiring ongoing care due to chronic conditions. Families have reported positive experiences with the agency, highlighting their dedication to improving the quality of life for their loved ones.
What Families Say
Families have shared numerous positive experiences with Caring Heart Home Health Agency, often praising the staff for their dedication and support. Many reviewers express gratitude for the assistance provided during challenging times, noting that the staff’s kindness and professionalism made a significant difference in their care journey. However, there are also concerns raised regarding communication and scheduling, with some families experiencing delays that impacted their loved ones’ care.
Room for Improvement
While many families have had positive experiences, some reviews indicate issues with communication and scheduling. Specific concerns include delayed responses to phone calls and difficulties in coordinating services, which have led to frustration for some clients. Addressing these issues could enhance the overall experience for families seeking care.
Summary
Caring Heart Home Health Agency is a well-regarded provider in Columbus, Ohio, known for its compassionate staff and commitment to client-centered care. While the agency has received numerous accolades for its services, particularly in fostering strong relationships between caregivers and clients, there are areas for improvement, particularly in communication and scheduling. Overall, Caring Heart Home Health Agency remains a trusted choice for families seeking home health care services.
