Overview
Forest Hills Place, located in Cleveland Heights, Ohio, is an assisted living and memory care community that aims to provide compassionate care to its residents. The facility promotes person-centered care, focusing on the individuality of each resident while assisting with daily activities and offering specialized memory support.
Services & Support
Forest Hills Place offers a range of services designed to support seniors in their daily lives. Assisted living services include help with grooming, medication management, laundry, cooking, and housekeeping, all while promoting independence. The memory care unit is tailored for residents with Alzheimer’s and dementia, providing a secure environment and specialized care to address their unique needs.
Care Approach & Staff
The care approach at Forest Hills Place emphasizes dignity, respect, and ethical practices. The staff is described as compassionate and attentive, with many families noting the positive interactions their loved ones have experienced. However, there have been concerns regarding the training and attentiveness of some aides, which may affect the quality of care provided.
Living Options & Amenities
Residents at Forest Hills Place enjoy light-filled apartments and well-maintained communal areas. The community features various amenities, including recreational activities and social events that aim to keep residents engaged and connected.
Dining & Activities
While many residents appreciate the variety of activities offered, there have been reports of dissatisfaction regarding meal quality, with some families expressing concerns about the nutritional balance of the food provided.
What Families Say
Feedback from families has been mixed. Some praise the staff for their kindness and the facility’s cleanliness, while others raise serious concerns about ongoing issues, such as bed bug infestations and the adequacy of care provided. One family expressed relief at finding a supportive environment for their loved one, while others warned against placing loved ones in the facility due to safety and cleanliness issues.
Room for Improvement
Several reviews highlight a significant concern regarding bed bug infestations, which have reportedly persisted for an extended period. Additionally, some families have noted issues with staff training and attentiveness, suggesting that improvements are needed to enhance the overall care experience.
Summary
Forest Hills Place offers assisted living and memory care services in a vibrant community setting. While the facility has its strengths, including a compassionate staff and engaging activities, there are critical areas that require attention, particularly regarding cleanliness and staff training. Families are encouraged to thoroughly evaluate these factors when considering Forest Hills Place for their loved ones.