Overview
West Park Neurology & Rehab, located in Cleveland, Ohio, offers skilled nursing and rehabilitation services aimed at helping residents regain their independence after significant surgery, injury, or illness. The facility emphasizes a supportive environment for recovery, although experiences reported by residents and their families vary widely.
Services & Support
The facility provides a range of services including skilled nursing care, rehabilitation, and support from social workers. Some residents have noted that the staff is attentive to medical needs, ensuring timely medication administration and assistance with therapy sessions. However, there are contrasting reports regarding the overall professionalism and empathy of the staff, with some families expressing concerns about neglect and unprofessional behavior.
Care Approach & Staff
While many residents have praised the kindness and dedication of certain staff members, particularly nurses and therapists, others have reported negative experiences with care. Instances of perceived neglect and unresponsiveness from staff have been highlighted, leading to dissatisfaction among families. The inconsistency in staff behavior has raised concerns about the quality of care provided.
Who They Serve
West Park Neurology & Rehab serves individuals recovering from surgeries, injuries, or illnesses, including those requiring specialized rehabilitation services. The facility aims to support residents in their journey toward regaining independence, although feedback indicates that experiences can differ significantly.
Room for Improvement
Feedback from residents and families has pointed to several areas needing attention, including cleanliness and staff responsiveness. Reports of unclean conditions, including issues with bugs and inadequate room maintenance, have been concerning. Additionally, some families have expressed frustration over staff attitudes and the level of care provided, which they feel does not meet acceptable standards.
Summary
In summary, West Park Neurology & Rehab in Cleveland, Ohio, offers skilled nursing and rehabilitation services with a focus on recovery and independence. However, the facility faces challenges regarding staff professionalism, cleanliness, and overall resident care, as reflected in a mix of positive and negative experiences shared by residents and their families. Potential clients are encouraged to consider these factors when evaluating care options.
