Overview
St Augustine Health Campus, located in Cleveland, Ohio, is a mission-driven, not-for-profit organization dedicated to providing a continuum of health care, housing, and community services primarily to the chronically ill and aging population. Established in 1969 as a skilled nursing home, St Augustine aims to deliver compassionate and affordable health care to its residents.
Services & Support
The facility offers a variety of services including skilled nursing, rehabilitation, hospice care, home health services, and physical therapy. Residents receive support from social workers, and the staff is described as caring, particularly in physical therapy and rehabilitation services. However, there are mixed reviews regarding the responsiveness and attentiveness of the staff, with some families expressing concerns about neglect and inadequate care.
Care Approach & Staff
While many reviews highlight the dedication of certain staff members, particularly in physical therapy, there are significant concerns regarding overall staff responsiveness. Reports of neglect and inadequate attention to residents’ needs have been noted, with some families feeling that their loved ones did not receive the necessary assistance in a timely manner. This has raised alarms about the level of care provided, especially during night shifts.
Dining & Activities
Dining experiences at St Augustine have received criticism, with multiple reviews indicating that the food quality is poor. Some residents reported losing weight due to unappetizing meals, with descriptions of food that lacked freshness and palatability. Although the facility offers activities for residents, the quality of dining remains a notable concern.
Room for Improvement
Several reviews point to the need for improvements in staff training and responsiveness to resident needs. There are consistent mentions of neglect, particularly regarding timely assistance and communication with families. Additionally, the quality of food served has been highlighted as an area needing significant enhancement.
Summary
St Augustine Health Campus provides a range of services aimed at supporting the health and well-being of its residents. While there are commendable aspects of care, particularly in physical therapy, the facility faces challenges with staff responsiveness and food quality. Families considering St Augustine should be aware of these mixed experiences and may want to remain actively involved in their loved ones’ care to ensure their needs are met.
