Overview
Rocky River Healthcare of Westpark Skilled Nursing and Rehab, located in Cleveland, Ohio, is a skilled nursing and rehabilitation facility dedicated to providing care for its residents. Visitors often note the welcoming atmosphere of the facility, highlighting the friendly interactions with staff and the overall cleanliness and organization of the building.
Services & Support
The facility offers a range of services aimed at supporting residents’ health and well-being. This includes social worker support, which assists families in navigating care options and addressing individual resident needs. The staff is noted for their willingness to lend a hand and provide personal attention to residents, fostering a sense of community within the facility.
Care Approach & Staff
The care approach at Rocky River Healthcare emphasizes compassion and attentiveness. Many reviews commend the nursing staff for their dedication and the positive environment they create. However, some feedback indicates that there may be concerns regarding the training and responsiveness of certain staff members, suggesting a need for improvements in this area.
Who They Serve
Rocky River Healthcare serves individuals requiring skilled nursing and rehabilitation services, including those needing short-term care. Families often express appreciation for the supportive environment that allows residents to form bonds with one another.
Living Options & Amenities
The facility is described as well-appointed, with bright and cheerful colors that enhance the living environment. Residents are greeted with warm welcomes from staff, contributing to a positive atmosphere. The facility is continually making improvements to enhance the overall experience for its residents.
What Families Say
Families have shared a mix of experiences at Rocky River Healthcare. Many highlight the supportive and friendly nature of the staff, with particular praise for the receptionist who is seen as a welcoming presence. However, there are also concerns from some families regarding the level of care provided, particularly for those needing more intensive support. Overall, while many families feel their loved ones are well cared for, there are calls for better training and responsiveness from some staff members.
Room for Improvement
While many reviews commend the facility and its staff, there are notable concerns regarding staff training and responsiveness, particularly in high-stress situations. Some families expressed dissatisfaction with the level of attention their loved ones received, suggesting that improvements in staff engagement and training could enhance the quality of care.
Summary
Rocky River Healthcare of Westpark Skilled Nursing and Rehab offers a welcoming environment with a dedicated staff focused on resident care. While many families report positive experiences and commend the friendly atmosphere, there are areas for improvement, particularly in staff training and responsiveness. Families considering this facility may find it beneficial to discuss specific care needs and expectations during their visit.
