Overview
Pleasantview Care Center, located in Cleveland, Ohio, offers a range of services including short-term rehabilitation, skilled nursing, and 24-hour nursing home care. This family-owned and operated facility aims to provide exceptional person-centered care in a nurturing, home-like environment.
Services & Support
Pleasantview Care Center provides various levels of care including skilled nursing and rehabilitation services. The facility features a short-term rehabilitation unit with private suites, where residents can receive physical, occupational, and speech therapies up to seven days a week. The center also offers hospice care for those in need of end-of-life support.
Care Approach & Staff
The staff at Pleasantview is described as professional and compassionate, with many families expressing appreciation for the attentive care their loved ones received. However, some reviews indicate that there are concerns regarding staff responsiveness and management’s handling of care issues. Families have noted instances of neglect and poor communication, with some expressing frustration over the management’s attitude.
Living Options & Amenities
The facility is noted for its cleanliness and well-maintained environment, which has been a source of peace of mind for many families. Residents have access to various amenities, including private suites and engaging activities designed to keep them socially active and entertained.
Dining & Activities
While some reviews mention dissatisfaction with the food quality, others highlight the fun social activities and games organized for residents. Families appreciate the efforts to keep residents engaged and the overall cleanliness of the dining areas.
What Families Say
Reviews about Pleasantview Care Center present a mixed picture. Several families commend the facility for its clean environment and caring staff, while others express serious concerns about neglect and inadequate care. Positive experiences are often linked to specific staff members who have made a significant impact on residents’ well-being. However, some families strongly advise others to monitor their loved ones closely due to reported instances of neglect and miscommunication.
Room for Improvement
Feedback indicates that there are areas needing attention, particularly regarding staff responsiveness and the management of care issues. Families have reported instances of neglect, including unaddressed hygiene needs and poor communication from staff. Additionally, concerns have been raised about the handling of personal belongings during discharge.
Summary
Pleasantview Care Center in Cleveland, Ohio, offers a variety of care services in a clean and well-maintained environment. While many families have had positive experiences with the staff and amenities, there are notable concerns regarding the quality of care and communication. Families are encouraged to actively engage with staff and monitor the care their loved ones receive.
