Overview
Pleasant Lake Villa, located in Cleveland, Ohio, offers a warm environment with a focus on multi-disciplinary care for both short-term and long-term residents. The facility is dedicated to ensuring that residents maintain their quality of life during their stay and as they transition back home.
Services & Support
Pleasant Lake Villa provides a range of services including assisted living, memory care, skilled nursing, and rehabilitation. The facility features a short-term rehabilitation unit with private suites and offers physical, occupational, and speech therapies up to seven days a week. However, some reviews indicate that the responsiveness of staff can be inconsistent, with reports of delays in addressing residents’ needs.
Care Approach & Staff
The staff at Pleasant Lake Villa is described as compassionate and dedicated. While many residents have expressed appreciation for the nursing staff’s attentiveness, there are concerns regarding the overall care provided by some aides. Reviews highlight instances of neglect, such as delays in responding to call lights and inadequate attention to residents’ basic needs.
Who They Serve
Pleasant Lake Villa serves a diverse population, including those requiring assisted living, memory care, and rehabilitation services. Families have shared positive experiences regarding the care received, particularly for residents recovering from surgeries or managing chronic health conditions.
Dining & Activities
The facility offers dining services, but feedback indicates that the quality of meals can be lacking, with reports of cold food and insufficient hydration options. While some activities are available, they have been described as repetitive, and there are suggestions for improvement in this area.
Room for Improvement
Several reviews point to issues with cleanliness and maintenance, including reports of unsanitary conditions and inadequate housekeeping. Additionally, concerns have been raised about the responsiveness of staff and the overall management of resident care.
Summary
Pleasant Lake Villa has received mixed reviews from residents and their families. While many commend the compassionate staff and quality rehabilitation services, there are significant concerns regarding cleanliness, staff responsiveness, and overall care. Families considering this facility should weigh these factors carefully.
