Overview
O’Neill Healthcare Lakewood, located in Cleveland, Ohio, is recognized for its commitment to providing quality care across multiple levels of service, including independent living, skilled nursing, and rehabilitation. This facility aims to create a supportive and home-like atmosphere, allowing residents to transition smoothly as their care needs change.
Services & Support
O’Neill Healthcare Lakewood offers a variety of services, including skilled nursing, rehabilitation, memory care, and respite care. The facility emphasizes a holistic approach to care, involving both family and community in the rehabilitation process. Residents have access to a range of activities and dining options, contributing to a well-rounded care experience.
Care Approach & Staff
The staff at O’Neill Healthcare Lakewood has received mixed reviews. While many families have praised the nursing and therapy teams for their compassion and professionalism, concerns have been raised about staffing levels and management practices. Some residents have reported delays in receiving assistance, particularly during busy times, leading to negative experiences regarding personal care and dignity.
Who They Serve
O’Neill Healthcare Lakewood serves a diverse population, including seniors in need of independent living, skilled nursing, and memory care. The facility is designed to accommodate residents with varying levels of care requirements, ensuring that they can remain in one location as their needs evolve.
Levels of Care
The facility provides multiple levels of care, including independent apartments, skilled nursing, and specialized memory care. This range of services aims to meet the unique needs of each resident, allowing for continuity of care as health conditions change.
Living Options & Amenities
Residents at O’Neill Healthcare Lakewood enjoy a comfortable and well-kept environment. The facility is designed to create a welcoming atmosphere, with amenities that support both social engagement and individual comfort.
What Families Say
Reviews from families reflect a range of experiences. Many appreciate the dedication and kindness of the nursing and therapy staff, highlighting their role in providing compassionate care. However, several families have expressed concerns about understaffing and management issues, which have affected the quality of care. Instances of delayed assistance and inadequate personal care have been noted, leading some families to seek alternatives.
Room for Improvement
There are significant concerns regarding staffing levels and management practices at O’Neill Healthcare Lakewood. Multiple reviews indicate that the facility is often understaffed, resulting in delayed responses to residents’ needs and a lack of adequate personal care. Families have reported instances where residents were not attended to promptly, impacting their dignity and overall well-being.
Summary
O’Neill Healthcare Lakewood is recognized for its commitment to providing a range of care services in a supportive environment. While the staff, particularly in nursing and therapy, has received commendations for their compassion and professionalism, the facility faces challenges with staffing and management that have affected resident care. Families considering this facility should weigh both the positive feedback regarding staff interactions and the concerns raised about care delivery.
