Overview
Hillside Plaza, located in Cleveland, Ohio, offers personalized and compassionate care in a home-like environment. The facility aims to treat residents like family, emphasizing kindness and respect. They provide a range of services, including short-term rehabilitation, long-term care, skilled nursing, hospice care, and respite care.
Services & Support
Hillside Plaza provides a comprehensive array of services designed to meet various healthcare needs. Their offerings include short-term rehabilitation with private suites, skilled nursing, and hospice care. The facility also supports residents with physical, occupational, and speech therapies, available up to seven days a week. Additionally, social worker support is available to assist families in navigating care options.
Care Approach & Staff
The care approach at Hillside Plaza emphasizes compassion and professionalism. Reviews indicate that while some staff members are noted for their kindness and support, there are concerns regarding adequate staffing levels. Some families reported experiences where they felt their loved ones did not receive the attention necessary for proper care, particularly during peak times. This has raised questions about the overall effectiveness of the care provided.
Who They Serve
Hillside Plaza serves a diverse population, including individuals requiring short-term rehabilitation after medical events, as well as those in need of long-term skilled nursing care and hospice support. The facility aims to create a welcoming community for residents, although experiences can vary significantly.
Living Options & Amenities
The facility features private suites for short-term rehabilitation, along with common lounges and activity areas designed to foster community engagement. Residents can enjoy full-service dining options, including a private dining room for family gatherings. The facility also provides complimentary Wi-Fi access for residents and visitors.
What Families Say
Feedback from families about Hillside Plaza is mixed. Many appreciate the welcoming atmosphere and the supportive experiences shared by their loved ones. However, there are significant concerns regarding staffing levels and the quality of care, with some families reporting distressing experiences related to inadequate attention and communication regarding their loved ones’ health.
Room for Improvement
Several reviews highlight a need for improvement in staffing and communication. Families expressed concerns about the responsiveness of staff and the overall management of care. Some noted that the administration could enhance its focus on resident well-being and improve communication with families regarding care plans.
Summary
Hillside Plaza in Cleveland, Ohio, offers a range of healthcare services in a home-like setting, striving to provide compassionate care. While the facility has many positive attributes, including a welcoming environment and various amenities, families have reported inconsistencies in care quality and staffing levels. Prospective residents and their families may want to consider these factors when evaluating Hillside Plaza as a care option.
