Overview
Franklin Plaza, located in Cleveland, Ohio, offers skilled nursing and rehabilitation services, including a secured dementia unit and private suites. The facility aims to provide comprehensive care with a dedicated staff, many of whom have been with the organization for over a decade.
Services & Support
Franklin Plaza provides a range of services including skilled nursing, rehabilitation, physical therapy, occupational therapy, and speech therapy available up to seven days a week. The facility also offers memory care and hospice services, catering to various needs of residents.
Care Approach & Staff
The care approach at Franklin Plaza is characterized by a commitment to compassion and professionalism. Many families have praised the staff for their dedication and kindness, noting that they often treat residents like family. However, there have been contrasting experiences reported, with some expressing concerns about the treatment of residents, including issues of neglect and inadequate response to calls for help.
Who They Serve
Franklin Plaza serves a diverse population, including individuals requiring skilled nursing care, rehabilitation, and memory care. Families have shared experiences of long-term stays, highlighting the facility as a home for their loved ones.
Living Options & Amenities
The facility features private suites for rehabilitation and a secured area for memory care. While some reviews mention that the building shows signs of wear, others appreciate the cleanliness and upkeep of the environment.
Dining & Activities
While some residents have expressed satisfaction with the care they received, there are mixed reviews regarding the dining experience, with suggestions for improvement noted by families.
What Families Say
Feedback from families is varied. Many appreciate the compassionate care provided by the staff, highlighting their professionalism and dedication. However, there are significant concerns raised about neglect and mistreatment, with some families stating they would not recommend the facility based on their experiences.
Room for Improvement
Several reviews indicate areas that require attention, such as the need for better communication from administration, improved responsiveness to resident needs, and enhanced overall care standards. Issues like understaffing and neglect have been highlighted as critical concerns that need addressing.
Summary
Franklin Plaza presents a complex picture of care. While some families commend the staff for their kindness and dedication, others have reported serious concerns regarding neglect and treatment of residents. Families considering Franklin Plaza should weigh these experiences carefully to ensure it aligns with their loved one’s care needs.
