Overview
Altercare Mayfield Village, located in Cleveland, Ohio, provides care and support for individuals requiring both short-term rehabilitation and long-term nursing care. The facility emphasizes rehabilitation outcomes through various therapy programs, including physical, occupational, and speech therapy. They aim to assist residents in regaining strength and developing daily living skills, offering a range of skilled medical services.
Services & Support
The facility offers a comprehensive array of services, including hospice care, physical therapy, occupational therapy, and social worker support. There are also specialized programs for memory care, ensuring that residents receive appropriate attention based on their individual needs. The rehabilitation services are designed to support recovery from various medical conditions, including orthopedic surgeries and cardiovascular events.
Care Approach & Staff
While the facility has been noted for its compassionate therapy clinicians and friendly staff, there have been significant concerns regarding staffing levels, particularly during weekends. Reviews indicate that the responsiveness of staff can be inconsistent, with some residents experiencing long wait times after pressing call buttons. This has raised concerns about the overall attentiveness of the staff, especially during night shifts.
Who They Serve
Altercare Mayfield Village caters to a diverse population, including individuals in need of rehabilitation after surgeries, those requiring long-term nursing care, and residents with memory care needs. The facility aims to create a supportive environment for all residents, though experiences can vary widely.
Levels of Care
The facility provides both short-term rehabilitation and long-term nursing care, addressing a range of medical and personal needs. This includes specialized programs for those recovering from surgery or managing chronic conditions, ensuring that residents receive tailored care based on their specific situations.
Living Options & Amenities
Altercare Mayfield Village features spacious private and semi-private rooms designed for resident comfort. Amenities include restaurant-style dining, weekly beautician visits, and access to a therapy gym equipped with advanced rehabilitation equipment. However, some reviews have indicated concerns regarding cleanliness and maintenance within the facility.
Dining & Activities
The facility offers dining options that aim to provide a pleasant experience for residents. However, there have been reports of inconsistency in meal service, with some residents noting that their dietary needs were not adequately met. Activities are part of the overall care plan, but feedback on engagement levels varies.
What Families Say
Feedback from families reflects a mixed experience at Altercare Mayfield Village. While some have praised the friendly staff and effective therapy services, others have expressed serious concerns about neglect and inadequate staffing. Issues such as long wait times for assistance and medication mismanagement have been highlighted, leading to a lack of trust in the facility’s ability to provide proper care.
Room for Improvement
There are significant areas for improvement noted by families, particularly regarding staffing levels and responsiveness. Many reviews indicate that the facility struggles with providing timely assistance, especially during night shifts, which can impact the quality of care.
Summary
Altercare Mayfield Village offers a range of services for rehabilitation and long-term care, with a focus on therapy and skilled medical support. However, the facility faces challenges related to staffing and responsiveness, which have affected resident experiences. Families considering this facility should weigh both the positive aspects of the therapy services against the concerns raised in reviews regarding care delivery.
