Overview
Visiting Angels, located in Cleveland, Ohio, is part of a nationwide network providing essential personal home care services. Their mission is to enable seniors to live independently in their own homes while receiving compassionate and respectful care. The agency offers a variety of services tailored to meet the individual needs of seniors, ensuring they receive the best possible support.
Services & Support
Visiting Angels Cleveland provides a range of home care services, including in-home care, dementia care, respite care, senior personal care, and companion care. Their caregivers are dedicated to helping seniors age in place comfortably and safely. Families have noted the agency’s ability to customize care plans according to the specific needs and preferences of their loved ones, which is a significant aspect of the support they offer.
Care Approach & Staff
The caregivers at Visiting Angels are frequently described as compassionate, patient, and professional. Families have expressed gratitude for the understanding and warm approach of the staff, particularly when caring for loved ones with challenging conditions such as dementia. The agency emphasizes one-on-one care, ensuring that caregivers are attentive and invested in the well-being of their clients.
Who They Serve
Visiting Angels primarily serves seniors in Cleveland and the surrounding communities, focusing on those who require assistance due to age-related challenges or health conditions. Their services aim to support elderly clients in maintaining their independence while providing peace of mind to their families.
Room for Improvement
While many families have praised the care provided by Visiting Angels, there have been mentions of inconsistency in caregiver assignments and administrative communication. Some families reported challenges with caregiver reliability and changes in policies that affected their experience. These issues highlight areas where the agency could enhance its service delivery.
What Families Say
Overall, families have expressed appreciation for the compassionate care provided by Visiting Angels. Many reviews highlight the professionalism and kindness of the caregivers, with specific praise for their attentiveness and ability to create a supportive environment. However, some families have also shared concerns about administrative responsiveness and caregiver consistency, indicating a mixed experience depending on individual circumstances.
Summary
Visiting Angels in Cleveland, Ohio, offers a variety of personalized home care services aimed at helping seniors maintain their independence. With a focus on compassionate care and individualized support, the agency is well-regarded by many families. However, there are areas for improvement, particularly regarding caregiver consistency and administrative communication. Overall, Visiting Angels strives to provide quality care while ensuring that families feel supported during challenging times.
