Overview
Help at Home, located in Cleveland, Ohio, provides in-home care services designed to assist individuals in living independently. Their offerings include support for daily activities, post-hospital care, and community-based services. The organization emphasizes building trusting relationships with clients and their families, aiming to deliver care with respect and compassion.
Services & Support
Help at Home focuses on delivering personal care tailored to the needs of seniors and individuals with disabilities. Their trained caregivers work collaboratively to ensure clients experience meaningful moments and enjoy quality care. The agency’s commitment to client well-being and independence is reflected in their long-standing presence in the industry since 1975.
Care Approach & Staff
The staff at Help at Home includes a large team of caregivers who are trained to provide compassionate and respectful care. However, some reviews highlight concerns regarding the professionalism of certain staff members, particularly in communication and scheduling. Families have noted instances where they felt their concerns were not adequately addressed, indicating a need for improvement in staff responsiveness and support.
Who They Serve
Help at Home primarily serves Medicaid-eligible seniors and individuals with intellectual or developmental disabilities. Their services are aimed at empowering clients to live independently while receiving the necessary support for daily activities.
Room for Improvement
Feedback from some clients suggests that there are areas needing attention, particularly regarding communication and scheduling. Several reviewers expressed frustration over unresponsive management and issues with scheduling that led to inadequate care coverage. These recurring themes indicate that the agency may benefit from enhancing its operational efficiency and responsiveness to client needs.
Summary
Help at Home offers essential in-home care services in Cleveland, Ohio, with a focus on supporting clients in living independently. While their commitment to compassionate care is evident, some families have reported challenges related to staff communication and professionalism. Addressing these concerns could enhance the overall experience for clients and their families.
