Overview
Cleveland Clinic Home Care, located in Cleveland, Ohio, provides a range of home health services designed to support patients recovering from hospital stays or managing health conditions at home. Their team focuses on ensuring that patients can maintain independence and receive the necessary care without the need for continuous support in a skilled nursing facility.
Services & Support
The primary services offered by Cleveland Clinic Home Care include skilled nursing, physical therapy, and speech therapy. These services are complemented by secondary options such as occupational therapy, social work, and home health aide support. The skilled nursing team is responsible for educating patients and their families about managing health conditions, monitoring vital signs, and overseeing home treatments. Specialized care is available for patients with specific needs, such as wound care and infusion therapy.
Care Approach & Staff
The staff at Cleveland Clinic Home Care has received mixed feedback from families. While some caregivers are noted for their compassion and professionalism, others have been criticized for their communication and follow-up practices. Instances of unprofessional behavior and inadequate responses to patient needs have been reported, leading to concerns about the overall quality of care.
Who They Serve
Cleveland Clinic Home Care serves a diverse patient population, including those who do not require continuous care in a facility but need assistance with recovery and management of health conditions at home. This includes individuals with mobility issues or those requiring support after surgeries or medical procedures.
Service Area
The service area is based on zip code assignments, which can limit patient choice regarding their assigned caregivers. This has been a point of contention for some families who feel that their specific needs and preferences are not adequately considered.
Insurance & Billing
Families have expressed frustration regarding the insurance approval process and billing practices. There are reports of delays in obtaining necessary medical supplies, particularly CPAP equipment, which have led to significant inconveniences for patients. Communication issues with insurance coverage and the need for repeated follow-ups have also been highlighted.
What Families Say
Feedback from families indicates a wide range of experiences. Some families have praised the compassionate care provided by certain nurses, while others have shared negative experiences, citing poor communication, unprofessional behavior, and difficulties in obtaining necessary medical supplies. Concerns about care delivery and responsiveness have been prevalent in several reviews, with some families feeling that their loved ones’ rights and preferences were not respected.
Room for Improvement
There are several areas noted for improvement, particularly in communication and follow-up care. Families have reported dissatisfaction with the responsiveness of staff and the handling of care plans. Additionally, the process for obtaining medical supplies, especially CPAP equipment, has been criticized for being inefficient and frustrating.
Summary
Cleveland Clinic Home Care offers essential home health services aimed at supporting patients’ recovery and independence. However, feedback suggests that there are significant challenges related to communication, care delivery, and the management of medical supplies. Families considering this provider should weigh these factors based on their specific needs and experiences shared by others.
