Overview
Oak Hills Nursing and Rehabilitation, located in Cincinnati, Ohio, is a skilled nursing facility that has received mixed reviews from families regarding the quality of care and management. While some families express gratitude for the care their loved ones received, others have reported serious concerns about the facility’s operations and staff interactions.
Care Approach & Staff
The facility has been described as having a mix of dedicated staff and those exhibiting negative behaviors. Some reviews highlight caring and attentive staff members who treat residents well, while others indicate issues with rudeness and lack of professionalism from management and certain aides. Families have reported instances of neglect, such as failure to administer medications and poor communication regarding resident care.
Who They Serve
Oak Hills serves a diverse population, including individuals requiring rehabilitation and those needing long-term care. However, some reviews indicate that the facility may not be equipped to handle residents with specific needs, such as those who are deaf or have mobility challenges.
Levels of Care
The facility offers skilled nursing and rehabilitation services, including physical therapy. Nonetheless, families have raised concerns about the adequacy of these services, citing instances of inadequate care and oversight.
Living Options & Amenities
Residents have access to spacious rooms, and some reviews mention the facility’s cleanliness and overall appearance. However, there are alarming reports about unpleasant odors and cleanliness issues that detract from the living environment.
What Families Say
Family experiences at Oak Hills vary widely. Some express satisfaction with the care and environment, describing positive interactions with staff. Conversely, numerous reviews caution against using the facility, citing neglect, poor management, and a lack of responsiveness to family concerns. The emotional distress reported by some families indicates a significant divide in satisfaction levels among residents and their families.
Room for Improvement
There are significant concerns regarding management practices and staff training. Families have reported issues with communication, responsiveness, and overall quality of care. Some have expressed a desire for better oversight and accountability within the facility to ensure that residents receive the attention and care they require.
Summary
In summary, Oak Hills Nursing and Rehabilitation in Cincinnati, Ohio, presents a complex picture. While some families have experienced positive care, many others have raised serious concerns about neglect, management issues, and the overall quality of care. Prospective residents and their families are encouraged to thoroughly evaluate the facility and consider the varied experiences shared by others.
