Overview
Mountain Crest Health Care, located in Cincinnati, Ohio, offers nursing and rehabilitative services across a four-building campus. The facility includes specialized units such as an Advanced Care Unit, Behavioral Health Unit, Long Term Care Unit, and Memory Care Unit. While the intent is to provide personalized and quality care, numerous reviews indicate significant concerns regarding management and the overall condition of the facility.
Services & Support
Mountain Crest provides a range of services, including skilled nursing, physical therapy, occupational therapy, and social worker support. However, feedback from families suggests that the execution of these services may not meet expectations. For example, there have been reports of inadequate memory care for residents with dementia and a lack of timely medication administration, which has led to distress among patients.
Care Approach & Staff
The care approach at Mountain Crest seems to vary significantly, with some families praising the attentiveness and kindness of the staff, particularly in handling patients with complex needs such as dementia. However, many reviews highlight issues with management and staff responsiveness. Families have expressed frustration over unreturned phone calls and a perceived lack of urgency in addressing residents’ needs.
Who They Serve
The facility serves a diverse population, including individuals requiring skilled nursing care, memory care for dementia patients, and rehabilitation services. Despite the range of services offered, families have reported a concerning level of neglect, particularly regarding hygiene and personal care for residents.
Living Options & Amenities
The living conditions at Mountain Crest have been described as lacking in basic amenities. Reviews indicate that rooms and common areas are often dirty, with reports of unclean floors and inadequate furnishings. Families have noted that residents frequently do not have access to basic comforts, such as pillows, TVs, or personal items.
What Families Say
Feedback from families varies widely. Some have expressed gratitude for the care provided by individual staff members, particularly in the context of dementia care. However, many reviews convey deep dissatisfaction, citing issues with cleanliness, management, and overall care quality. One family described the facility as “borderline neglect” and urged others not to place their loved ones there. Another noted the emotional toll of witnessing a family member’s decline in such an environment.
Room for Improvement
There are significant areas for improvement at Mountain Crest Health Care. Families have consistently pointed to the need for better management practices, increased staff training, and improved cleanliness throughout the facility. The lack of timely communication and responsiveness from management has also been a recurring theme, contributing to families’ frustrations.
Summary
Mountain Crest Health Care in Cincinnati, Ohio, offers a variety of nursing and rehabilitative services. While some staff members are noted for their compassionate care, widespread concerns about management, facility cleanliness, and resident care persist. Families considering this facility are encouraged to weigh these factors carefully based on the experiences shared by others.
