Overview
Kenwood Healthcare Center, located in Cincinnati, Ohio, is a long-term and post-acute care facility that provides skilled nursing care, rehabilitation, and memory care services. The center aims to focus on the emotional and physical well-being of its residents, creating a supportive environment for seniors and their families. However, reviews indicate significant concerns regarding the quality of care and overall experience.
Services & Support
The facility offers a range of services including senior occupational and physical therapy, personalized nursing care, and memory care. Despite these offerings, many reviews highlight issues with staffing levels, leading to inconsistent care and long wait times for assistance. Residents and their families have expressed frustration with the quality of services provided, particularly in terms of nursing support and responsiveness.
Care Approach & Staff
While some reviews commend individual staff members for their caring and compassionate approach, a recurring theme is the overall lack of professionalism and adequate staffing. Many reviewers have noted that staff members are often overwhelmed and unavailable when needed. Reports of staff congregating rather than attending to residents have raised concerns about the level of attention and care provided.
Living Options & Amenities
The facility features clean rooms, but there are reports of inadequate maintenance and cleanliness in some areas. Visitors have noted unpleasant odors and unclean conditions in certain rooms, which detracts from the living experience. Although some residents have enjoyed their accommodations, others have found the environment lacking in comfort and overall appeal.
Dining & Activities
Dining experiences at Kenwood Healthcare Center have drawn negative feedback, with many residents describing the food as consistently cold and unappetizing. There are also concerns that dietary restrictions are not adequately considered. While some activities are offered, the overall engagement and quality of these programs seem to vary, contributing to a less than satisfactory experience for many residents.
What Families Say
Feedback from families has been mixed, with some expressing gratitude for specific staff members who have shown genuine care. However, many families strongly advise against choosing Kenwood Healthcare Center due to serious concerns about care quality, responsiveness, and overall management. Reports of miscommunication and inadequate follow-through on care plans have left families feeling frustrated and dissatisfied.
Room for Improvement
Multiple reviews indicate a pressing need for improvements in staffing levels, training, and accountability. The facility’s management has been criticized for a lack of transparency and responsiveness to both residents and their families. Addressing these issues could significantly enhance the quality of care and overall satisfaction for residents at Kenwood Healthcare Center.
Summary
Kenwood Healthcare Center presents itself as a facility focused on the well-being of its residents, offering various services including skilled nursing and rehabilitation. However, the overwhelming feedback suggests that significant improvements are needed in staffing, care quality, and facility maintenance. Families considering this facility should weigh the concerns raised in reviews against their specific needs and expectations for care.
