Overview
Forest Hills Healthcare Center, located in Cincinnati, Ohio, is a long-term and post-acute care facility that offers senior rehabilitation, long-term care, and skilled nursing services. The center focuses on the emotional and physical well-being of its residents, striving to create a supportive environment for both guests and their families. The facility emphasizes the importance of personalized care and aims to foster ongoing relationships with residents and their families to ensure the best possible care experience.
Care Approach & Staff
The care approach at Forest Hills Healthcare Center involves personalized plans that cater to the specific needs of each resident. While some reviews commend the competence and understanding of certain staff members, there are notable concerns about management and staffing levels. Reports indicate that the facility has experienced issues with understaffing, particularly during night shifts, which has led to delays in care and medication administration. Some staff members, including nurses and nurse aides, have been praised for their dedication, while others have been criticized for a lack of attentiveness and care.
What Families Say
Feedback from families is mixed. Some express satisfaction with the care their loved ones receive, highlighting the professionalism of certain staff members and the facility’s pleasant environment. However, several reviews detail serious concerns regarding neglect and poor management. Instances of medication errors and inadequate responses to residents’ needs have been reported, leading to distress among families. One family member described a situation where their loved one required emergency care due to a medication oversight, underscoring the potential risks associated with the facility’s care practices.
Room for Improvement
There are significant areas for improvement at Forest Hills Healthcare Center. Many reviews point to chronic understaffing, which affects the quality of care provided. Families have noted long wait times for assistance and issues with medication management. Additionally, concerns about management practices and communication have been raised, indicating a need for better oversight and responsiveness to resident and family needs.
Summary
Forest Hills Healthcare Center offers a range of services including skilled nursing, rehabilitation, and memory care in Cincinnati, Ohio. While some residents and families report positive experiences with specific staff members and the facility’s environment, significant concerns regarding management, staffing levels, and care quality persist. Families considering this facility should weigh the mixed feedback carefully and consider the potential for both positive and negative experiences.
